SDL Passolo
SHIVAJI BABAN GAIKWAD
Localization Engineering & Multimedia Program Leader
Ulhasnagar
Summary
Experienced Localization Leader with 12 years in the industry, including 4 years as a Localization Program Manager. Specializes in driving end-to-end localization initiatives across software engineering, desktop publishing (DTP), and eLearning domains. Proven track record of building and scaling cross-functional teams, currently managing a 21-member global team in India and the UK. Skilled in localization engineering, multimedia operations, and translation management systems. Strong background in program management focused on multilingual content delivery, workflow optimization, vendor management, and client relationship management across public sector, enterprise, and education markets.
Overview
13
13
years of professional experience
4
4
Languages
4
4
Certificates
Work History
Client Program Manager - Localization Engineering & Multimedia
Thebigword India Pvt. Ltd.
PUNE
06.2021 - 06.2025
- Lead cross-functional localization operations managing 21-member team across Localization Engineering and Multimedia Localization (DTP) functions
- Drive full delivery lifecycle of multilingual content including file engineering, automation, DTP workflows, eLearning modules, and client-facing operations
- Built and scaled in-house Multimedia Localization Team from 4 to 8 members, optimizing delivery to 60:40 in-house/vendor model
- Supervise 13-member Localization Engineering Team covering pseudo-localization, machine translation testing, quality assurance, and final delivery
- Manage complex localization projects using Jira, Bitbucket, Perforce, GitHub, Trados, Passolo, and Transifex
- Oversee multimedia localization workflows including InDesign, FrameMaker, RoboHelp, EasyGenerator, Figma, WordPress, and subtitling
- Initiated and managed eLearning localization projects and WCAG-compliant Easy Read content for government/public sector clients
- Coordinate with global teams including UK-based staff, manage vendor relationships, monitor KPIs, and conduct performance appraisals
- Streamlined delivery pipelines across engineering and DTP operations ensuring faster turnaround and scalable quality
Technical Lead - Localization
Infosys Ltd.
Hyderabad
10.2020 - 06.2021
- Led localization engineering for PureEngage product transition from Genesys to Infosys ownership
- Managed engineering team supporting multilingual deployment, translation automation, and global release coordination
- Oversaw end-to-end file and workflow ownership for localization engineering processes
- Coordinated Jira workflows, pull request reviews, translation memory updates, and repository management (Bitbucket, Transifex)
- Collaborated with development, QA, and documentation teams ensuring smooth multilingual deployments
- Handled Crystal Reports localization, UI string handlers, Help files (RoboHelp), and automation outputs
- Delivered high-quality localized builds across multiple global markets post-acquisition
Software Localization Engineer
Genesys Telecom Labs India Pvt. Ltd.
Chennai
09.2017 - 10.2020
- Managed end-to-end localization engineering for three major products: PureCloud (Genesys Cloud), PureConnect, and PureEngage
- Handled comprehensive file preparation, automation workflows, translation memory management, and bug resolution
- Localized Crystal Reports, UI prompts, Help content (RoboHelp), and developer resource files
- Maintained and reviewed translation updates in Bitbucket and Transifex platforms
- Delivered pseudo-localized builds and configured CAT tools (Trados, Passolo) and machine translation systems
- Supported Jira ticket resolution, development QA teams, and SDLC-based localization releases
- Collaborated closely with development and QA teams delivering multilingual-ready builds for global releases
Localization Engineer
SDL Multilingual Solutions Pvt Ltd. (RWS Group)
Navi Mumbai
10.2013 - 09.2017
- Managed technical file preparation, parser configurations, and CAT/MT tool deployment for high-volume localization projects
- Provided dedicated engineering support for SDL UK division handling software, document, and website localization
- Created and configured parsers for 35+ file formats across multilingual content types
- Specialized in SDL Trados Studio (2014-2015), Passolo, and Translation Management Systems
- Performed localization kit analysis for documents, websites, and software for project quoting and workflow design
- Achieved SDL Certified Engineer certification with active involvement in internal training and tool demonstrations
- Maintained and optimized translation memories for global client accounts
- Served as ERF Trainer and ISO Coordination Committee member within SDL organization
- Participated in client consultations with Project Managers and sales teams advising on file readiness and tool configurations
- Configured and deployed CAT and machine translation tools for internal teams and external clients
Web Developer
Ogma Rubur
Navi Mumbai
08.2013 - 10.2013
- Handled bug fixes and client website updates
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Subject Matter Expert
Adarsh ELearning Pvt Ltd
Navi Mumbai
06.2012 - 07.2013
- Content development and eLearning module creation.
Education
Bachelor of Engineering (B.E.) - Computer Engineering
Mumbai University
Mumbai03.2012
Skills
Program management for localization
Localization Engineering
Software Localization
Multimedia Localization
Proficient in [CAT Tool]
Neural machine translation proficiency
Effective team leadership
Stakeholder engagement strategies
Quality control management
Client engagement strategies
Project scheduling
Performance metric analysis
Supplier selection
Workflow optimization
Timeline
Client Program Manager - Localization Engineering & Multimedia
Thebigword India Pvt. Ltd.
06.2021 - 06.2025
Technical Lead - Localization
Infosys Ltd.
10.2020 - 06.2021
Software Localization Engineer
Genesys Telecom Labs India Pvt. Ltd.
09.2017 - 10.2020
Localization Engineer
SDL Multilingual Solutions Pvt Ltd. (RWS Group)
10.2013 - 09.2017
Web Developer
Ogma Rubur
08.2013 - 10.2013
Subject Matter Expert
Adarsh ELearning Pvt Ltd
06.2012 - 07.2013
Bachelor of Engineering (B.E.) - Computer Engineering
Mumbai University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SDL Studio
Perforse
Git Hub
Robo Help
Easy Generator
Figma
Storyline
Cat Tool
Handler
Crystal Report
MemoQ
TMS
NMT
MT
Scrom Cloud
Certification
SDL Certified Engineer
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Work Samples
- Website Projects, sharewolves.com
- Documentation, help.genesys.com
Ready To Relocate
True
Achievements And Recognition
- Won 1st Prize in National-Level Technical Paper Presentation - Finolex COE
- Finalist in 'WITCHAR-10' Film Making Competition - WIT Solapur
Ready To Relocate
True
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.