Shivam Sharma
Supply Chain and Operations Management
Mumbai
Summary
SCM professional with 6 years of experience in FMCG/FMCD B2C industry across INDIAN geography Driving continuous improvement and excellence. Previous works include in support executive roles in ecommerce website-based companies like Amazon, TomTom and then Managerial roles in Delhivery and DTDC, Fluent in inventory management, business reporting, team handling and strategic thinking with “no problem too big or small” mindset. Looking for a management role in FM/LM Digitalization, inventory control and planning, Control Tower and operations management role in large corporation or Startups.
Helping the company reengineer the existing processes to drive change by simplifying the process with thorough Data analysis and requirement gathering saving around 15% of cost overheads in Last Mile processes Applying the reengineered process after roll out and performance monitoring to in drive positive changes saving costs. Helping the Branches and channel partners with the intermittent issues they face on a daily basis providing timelines and the following up in order to close the issues at the earliest to not lose business. Helping with testing, reporting and documentation of all the ongoing projects of FM/LM digitalisation Responsible for warehouse and inventory management and control worth around Rs 300 Cr and 5 lakh Sq ft. Enhanced inventory reporting process by generating reports, recording quantity, type and value of material Liaising with quality team for optimizing performances Creating and presenting KPI reports including daily delivery and returns shipments to clients and Directors.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Assistant Manager Process Re -Engineering
DTDC Express Ltd
Mumbai
09.2023 - 03.2025
- The role required apart from digital control Tower responsibilities, project co-ordination for ongoing FM/LM digitalization projects.
- Requirement gathering for process to be created or SOP to be set after discussing with all the stakeholders.
- Writing URS, scope as well as UAT for the change in current processes or creating new processes based upon user requirement.
- Bug and performance monitoring and driving change through relevant stakeholders and notifying senior management about the same.
- Taking part in IT governance meetings to create a scope document and raising specific project JIRA tickets depending upon need.
- Following up with the timelines till roll out and then training to the specific departments based upon project undertaken.
- Publishing the reports PAN INDIA and being first POC to mitigate the issues with help of relevant stakeholders testing after project completion.
- Evaluating the TMS vendors to procure their services and reporting to top management after testing on field. (Example: Locus, Logi NeXT, Far eye)
- Helping Out Setting KRA KPIs to the branches and Channel partners based upon organizational goals and strategy.
- Managing around 100 emails, calls and chats from internal stake holders and solving their queries in efficient manner.
- Driving down the losses for fake deliveries and customer dissatisfaction by 22% and saving around Rs 12 Cr Annually by putting geofence based deliveries in place.
- Evaluating the OTP based deliveries of Marquee Clients like Shiprocket, i think logistics, Lenskart and publishing weekly reports for transparent deliveries increasing revenue by 10%.
- Coordinated projects like scan tally for branch level reconciliation of the parcels short/ excess and driving savings by taking fast and appropriate actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created dashboards or timely auto generated reports(120 direct reports, and 15 Dashboards) as per different departments, clients, channel Partners requirements
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Specialist PRE
DTDC Express Ltd
Mumbai
09.2022 - 09.2023
- A major part of the Job, reporting to DGM corporate strategic planning was to help with the FM/LM digitalization initiatives and process reengineering.
- The role required a comprehensive knowledge of the TMS in use which is Shipsy for driving business changes according to client needs.
- End to end ownership of issues with the FM/LM app used by DTDC for pickups and deliveries, analyzing any negative data capturing in BI through the App and TMS. reworking with IT team to fix it.
- Onboarding of clients for FM depending upon various types of SLA's agreed upon by the sales and business department teams.
- Providing services like SMS based deliveries/ pickups, SMS based undelivered, as per client requirement.
- Generating reports and creating dashboards in BI for the stakeholder’s perusal (CRM, sales, Operations, End Clients).
- Onboarding channel partners in our system based upon the SLA's agreed upon.
- First line of contact giving support through Voice, Call, Chat to the clients, channel partners, CRM , sales legal for any issues reported in TMS.
- Master Data management for the syncing of the statuses of thousands of shipments across DTDC platforms to avoid any discrepancy in billing or breach of SLA.
- Analyzing Data based upon business requirement and publishing the same to top management as well as PAN INDIA operation Branches, Hubs, gateways to take corrective measures conducting National Calls.
- Inventory allocation based upon business requirements of clients assigning them with SERVICES that are required (GROUND, EXPRESS, AIR CARGO) and manipulation according to client’s different needs time to time.
- Creating JIRA tickets to solve any intermittent issues with the TMS vendor and the concerned company IT departments, following up with them to drive closures.
- Auto scheduling Reports from BI to stakeholders based upon their specific needs.
- Handling around 40 emails and calls per day and taking action
Sr Manager SCM
Nova Nova
Mumbai
04.2022 - 07.2022
- 3Rd party procurement of logistics for PAN country distribution of production.
- S and OP based upon long term and short-term company goals.
- Process orientation to optimize and drive cost centers down.
- Working closely with founders, CS, business and category teams for better sales and operations planning.
- Creating tracking and archiving reports for future sales and manpower forecasting.
- Increasing IPP of manpower to increase the order fulfillment capacity.
- Helping with inventorying fast moving SKU for fast order allocation and fulfillment.
- Monitoring and assigning KPI for various departments.
- Carrying out thorough search for a OMS and WMS for company’s needs.
- Deploying IT assets to track and take corrective actions on any material flow discrepancy.
- Damage and expired production reduction.
Assistant Manager – Fulfillment Inventory Control
Delhivery Private Limited
Mumbai
08.2019 - 12.2021
- Co-ordinate with all stakeholders to plan the inventory for stock purposes as per business requirement and forecast.
- Impart training to warehouse staff and equip them with the skills to understand & full fill the business process.
- To maintain warehouse hygiene and damage free vicinity.
- Responsible for inventory management and control of worth around Rs 300 crores.
- Overseeing inventory operations of cumulative 5lakh sq. Ft warehouse (BTS).
- Enhanced inventory reporting process by generating reports, recording quantity, type and value of material.
- Liaising with quality team for process performances and mediating in between the inbound and outbound teams.
- Stock adjustment and stock take activities.
- Playing active part while preparing Profit/Loss statement for facility.
- Engage with clients for liquidation & defects monitoring.
- Notifying clients about SKU management for fast order cycles.
- Reconciliation inventory level by reconciling client WMS like vine retail Swiggy instamart ,SAP Voltas FLO (Flipkart), lalasticks and Babylon (Myntra).
- Apply 5S at fulfillment centers.
- Controlling all aspects of inbound/outbound and returns inventory movement.
- GR register maintenance and outbound tracking.
- Manpower planning as per the CAPEX budget and also the expensive automated system maintenance.
- Creating a robust process to maintain damaged stock below 0.6% with final Target of 0.25% for grocery and 0.1% for white goods.
- Constantly communicating between operations team for optimizing the outputs during sale season. Max 150000 units.
- Receive products from vendor deliveries in warehouse and unload trucks at the inbound docks, maintaining GRN and reconciling PO with invoice for any discrepancy. Maximum handled 100000.
- Maintaining risk register for all clients.
- Tracking operational issues in tracker until closed.
- Governance with vendor for metrics and project timelines weekly, monthly basis.
- Project management tasks when assigned for a particular process.
Technical Support Representative
TomTom India Pvt Ltd
Pune
11.2016 - 08.2017
- Dealing with the current issues faced by the customers and being the first point of contact my responsibility at TomTom was to make sure that the GPS personal navigation device owned by our customers are up to date.
- Reporting any intermittent issues and coming up with the patch solutions for the same.
- Keeping records and checking the status of the issues resolved.
- The job involved me to get familiar with many issues relating to the digital map making and also the use of different tools like advanced excel and company BI tools like Oracle service cloud.
- Adoption of standard and industry accepted practices while dealing with the customers being the first point of contact.
- Creating the issue database around 500 clients and resolution and bug fixes for reference.
- Handling 65 Calls, emails and chat for resolving issues.
- Maintaining 95% > customer satisfaction rates.
- 80% first contact resolution.
- Around 8 customers helped everyday with the installation and training of the GPS devices in their Trucks , Cars and helping them with the purchase of Maps thus driving upselling.
Customer Service Representative
Amazon Development Center India Pvt Ltd
Pune
08.2015 - 08.2016
- The Main job at Amazon a Trillion Dollar Online Marketplace was to create tickets and troubleshooting the issues faced by customer for the total sales lifecycle.
- Reporting the issues to the various departments and closely working with them in order to find out the solution and then notifying customer for same at a fast pace.
- The role was basically operations part of the customer support and monitoring the complete resolution faced by customer related to order delivery, presale, post sale and thorough customer support.
- Helped Team achieve overall 95%> Customer satisfaction.
- Individual Customer satisfaction via Call, Chat and Email 99%>.
- Handling 100 Calls on daily basis.
- Keeping first time resolution conversion rate at more than 75%.
Education
PGDM - Logistics And Supply Chain Management
Supply Chain Operations Management And Marketing
Navi Mumbai 01.2017 - 01.2019
Bachelor of Engineering - Electronics
Electronics
Navi Mumbai 01.2008 - 01.2014
H.S.C - Electronics
Maharashtra State Board
Maharashtra 01.2007 - 01.2008
S.S.C - Science
Maharashtra State Board
Maharashtra 01.2005 - 01.2006
Skills
- WMS
- TMS
- SAP
- VINICULUM
- SHIPSY
- Babylon
- Intranet
- Power BI
- Minitab
- Advanced excel
- MS AND G-SUITE
- Cost reduction
Certification
Six Sigma green belt, KPMG, 2025
Personal Information
- Date of Birth: 01/04/91
- Marital Status: Unmarried
Reading, Learning, Swimming
- Reading
- Learning
- Swimming
- Travelling
Timeline
Assistant Manager Process Re -Engineering
DTDC Express Ltd
09.2023 - 03.2025
Specialist PRE
DTDC Express Ltd
09.2022 - 09.2023
Sr Manager SCM
Nova Nova
04.2022 - 07.2022
Assistant Manager – Fulfillment Inventory Control
Delhivery Private Limited
08.2019 - 12.2021
PGDM - Logistics And Supply Chain Management
Supply Chain Operations Management And Marketing
01.2017 - 01.2019
Technical Support Representative
TomTom India Pvt Ltd
11.2016 - 08.2017
Customer Service Representative
Amazon Development Center India Pvt Ltd
08.2015 - 08.2016
Bachelor of Engineering - Electronics
Electronics
01.2008 - 01.2014
H.S.C - Electronics
Maharashtra State Board
01.2007 - 01.2008
S.S.C - Science
Maharashtra State Board
01.2005 - 01.2006
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