Shivam Singh
Pune
Summary
Experienced Sales and Operations Specialist with a proven track record of optimizing supply chain processes, managing budgets, and leading high-performing teams. Specialized in operations management, customer acquisition, marketing, and vendor development to drive growth in retail distribution and e-commerce order fulfillment. Skilled in resource management, supplier negotiations, and team leadership, with a focus on achieving operational efficiency and customer satisfaction. Proficient in recruiting and training staff, enhancing customer relationships, and implementing streamlined processes. Successfully executed Warehouse Management Systems, collaborated with 3PL and 4PL partners, and secured favorable contracts. Confident in my ability to deliver operational excellence and contribute meaningfully to your team's success.
Overview
8
8
years of professional experience
Work History
Sales and Operations Executive
Airattix Storage Pvt. Ltd.
Pune
10.2024 - Current
- Led the e-commerce order fulfillment division, ensuring smooth daily operations.
- Trained new employees on operational procedures and protocols.
- Focused on customer onboarding and building strong relationships as my main priority.
- Managed vendors and handled procurement to keep operations running efficiently.
- Created SOPs to simplify processes and improve performance.
- Worked on improving operations to deliver better service and customer satisfaction.
- Monitored KPIs to evaluate productivity, quality control and other performance metrics.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
Business Development and Operations Executive
Imperial Supply Chain Solutions Pvt. Ltd.
Pune
10.2023 - 10.2024
- Managed budgets effectively, negotiated supplier discounts, and ensured optimal resource allocation for critical projects
- Initiated a mentoring program, assisted in recruiting, hiring, and training team members, and led a team of 10 to maintain high productivity and performance metrics
- Efficiently managed purchasing, sales, marketing, and customer account operations, building strong customer relationships and handling challenging customers to ensure excellent service
Executive Operations E-commerce
Top India Logistics
Pune
06.2016 - 04.2020
- Responsible for overseeing comprehensive warehouse operations, including receiving, quality checks, picking, packing, and dispatch
- Manage daily pre-shift meetings for 8-10 associates and utilize Uni-Commerce software for order processing and invoicing
- Efficiently organize orders for Amazon and Flipkart, ensuring on-time completion and minimizing detention times
- Collaborate closely with transportation, inventory control, quality, safety, and customer service departments to optimize operations
Senior Business Associate
Amazon Development Center
Pune
06.2018 - 09.2019
- I effectively managed business customer inquiries and concerns at Amazon, ensuring adherence to company policies and providing exceptional customer service support
- As a key member of the Escalation ECR team, I analyzed and resolved Business Account issues with a 100% positive outcome
- Additionally, I handled tasks such as Credit Memo and Invoice checks, facilitated bulk orders, and assisted with lost and damaged item claims
- Proficient in using the F2p Visualizer tool for efficient order and item detail tracking
Education
Higher Secondary School - Commerce
P.B Jog Junior College
PuneBachelor of Commerce -
Indira College of Commerce and Science
PunePGDSCM - Supply Chain Management
Symbiosis Distance Learning
PuneSkills
- Team Leadership
- Problem Solving
- Communication
- Vendor Management
- Customer Relationship Management
- Process Improvement
- Project Management
- Business planning software knowledge
- Warehouse management
- Purchasing and planning
- Data Analysis
- Transportation management
Accomplishments
- Silver Award Winner During Peak 2019
- Rewards and Recognition: WOW Award 2020
- Employee of the month (February, 2023)
- Supply Chain Development Star
Hobbies and Interests
- Travelling
- Bike Touring
- Bodybuilding
- Playing Football
Languages
- English, Advanced (C1)
- Hindi, Advanced
- Marathi, Advanced
Personal Information
- Date of Birth: 09/02/95
- Gender: Male
- Nationality: Indian
- Marital Status: Bachelor
Timeline
Sales and Operations Executive
Airattix Storage Pvt. Ltd.
10.2024 - Current
Business Development and Operations Executive
Imperial Supply Chain Solutions Pvt. Ltd.
10.2023 - 10.2024
Senior Business Associate
Amazon Development Center
06.2018 - 09.2019
Executive Operations E-commerce
Top India Logistics
06.2016 - 04.2020
Higher Secondary School - Commerce
P.B Jog Junior College
Bachelor of Commerce -
Indira College of Commerce and Science
PGDSCM - Supply Chain Management
Symbiosis Distance Learning
Similar Profiles
DHARMENDRA MISHRADHARMENDRA MISHRA
Senior Manager,Sales ( India, Dubai, Nepal ) at Airattix Storage Pvt LtdSenior Manager,Sales ( India, Dubai, Nepal ) at Airattix Storage Pvt Ltd
Shital ThoratShital Thorat
Frontend Engineer at Airattix Storage Private LimitedFrontend Engineer at Airattix Storage Private Limited
DEBNATH SILDEBNATH SIL
Assistant Manager at Armes Maini Storage System pvt ltdAssistant Manager at Armes Maini Storage System pvt ltd