Shivanand Pawar
Lead Product Manager
Pune
Summary
Accomplished product manager with extensive experience across IT, Banking, and Automotive sectors. Nearly ten years of success in fast-paced settings, proficient in product and program management methodologies. Dedicated to delivering impactful solutions and driving measurable outcomes. Forward-thinking and adaptable, skilled at motivating teams to meet challenging deadlines.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Technical Product Manager
Bajaj Auto Ltd
04.2023 - Current
- Directed comprehensive overhaul of Dealer Management System, resulting in 35% productivity increase, 20% improvement in CSAT, and 55% reduction in change requests by implementing cutting-edge technologies.
- Orchestrated integration of Salesforce Automotive Cloud and Marketing Cloud, enabling targeted marketing and enhanced service offerings that boosted incremental revenue by 18% and improved customer engagement by 25%
- Solving the most perennial business pain points like delay in customer complain resolutions in real time, lack of understanding of customer demands etc. using latest advance technology solutions based on GenAI.
- Partnered with engineering teams, business teams & partner community throughout product development lifecycle, ensuring alignment with strategic objectives and customer needs.
- Strong hold on API integrations which plays crucial role in streamlining processes and enhance overall efficiency. Championed data-driven decision-making to make more accurate, objective, and impactful decisions, ultimately leading to better product outcomes and business success.
- Professional expertise in efficient resource allocation, effective management of product roadmaps, leading cross functional teams, product launches and rollout strategies
Senior Product Manager (CM 1)
ICICI Bank Ltd
06.2018 - 04.2023
- Created digital banking channels, reducing physical distribution costs by 7%, enhancing customer experience by 25%, and increasing sales by 12%, effectively targeting profitable clients.
- Developed and implemented digital banking solutions, including a mobile banking app, advanced video banking onboarding solution, and end-to-end digitization of branch operations, resulting in a 22% increase in digital adoption.
- As a product manager, owned the complete product life cycle, including product ideation, PRD/solution documentation, workflow/user journeys, product development, and adoption, achieving a 95% on-time delivery rate.
- Maintained product backlogs and ensured continuous enhancement in product features, resulting in a 30% increase in feature utilization and a 20% reduction in customer complaints.
Account Manager
Wipro Ltd
06.2016 - 06.2018
- Achieved sales more than 100% of the assigned targets in two consecutive years
- Generated sales through enterprise client accounts, including upselling and cross-selling of IT managed services
- Led consulting engagements with top tier banking clients, focusing on business strategy, and IT strategy
- Managed project delivery, stakeholder engagement, and sales pursuits, achieving business results
- Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary stakeholders
- Developed customized account plans for clients to help them achieve their business goals.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Software Developer
CitiusTech IT Solutions
01.2012 - 07.2013
- Worked as a Java developer for developing Hospital Information Management System for DaVita-Kidney Care
- Developed Interface Management Tool which is used by hospital staff to extract patients data
- Prepared SRS and SDS for laying foundation of the application architecture and had been an important part of the entire software development life cycle.
- Improved software efficiency by troubleshooting and resolving coding issues.
Education
MBA - Business Management
Indian Institute of Management, Udaipur (IIM U)
Udaipur 04.2014 - 04.2016
Bachelor of Engineering, Information Technology -
Thandomal Shahani Engineering College, Mumbai University
Mumbai 04.2007 - 04.2011
Skills
Product Management
Data Analysis
Product Backlog Management
Product Lifecycle Management
Product Roadmapping
Wireframing and Prototyping
User Experience Design
Cross Functional Team Leadership
Competitive Analysis
Attention to Detail
Project Management
Problem-Solving
Timeline
Technical Product Manager
Bajaj Auto Ltd
04.2023 - Current
Senior Product Manager (CM 1)
ICICI Bank Ltd
06.2018 - 04.2023
Account Manager
Wipro Ltd
06.2016 - 06.2018
MBA - Business Management
Indian Institute of Management, Udaipur (IIM U)
04.2014 - 04.2016
Software Developer
CitiusTech IT Solutions
01.2012 - 07.2013
Bachelor of Engineering, Information Technology -
Thandomal Shahani Engineering College, Mumbai University
04.2007 - 04.2011
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