shivani mehta

customer care representative

Mumbai

Summary

Driven by a passion for enhancing customer experience, I excelled as a Senior Customer Service Representative at Intelenet Global Services, specializing in security breach resolutions. Promoted to HRD trainer at Age Service, I leveraged my skills in escalation management and customer support, significantly improving team efficiency and client satisfaction.

Overview

years of professional experience

Work History

Senior Customer Service Representative

Intelenet Global Services

09.2017 - 08.2018

In Intelenet global service i used to work for a US company and there we were hired specially for the security breach which was happen with the americans thier credit profiles was hacked so we used to help them in the breach cases .

Sales Advisor

Age Service

05.2015 - 12.2016

In age services I use to advice people for an accidental policy that is future generali our work was B2B in this we used to sale the policy in which all the accidents and death insurance was covered that was a target based job and i was also got promoted as a HRD trainer.

Education

Bachelor of Commerce - Advertising

Pillai College of Arts Commerce And Science

Panvel, India

04.2001 -

Skills

Customer Support

Escalation management

Call center experience

Order Fulfillment

Languages

English

Hindi

love exploring different places

I love to see interesting things and get to know people and their culture the best place i had visited so far is singapore i love their culture and their rules and regulations i had also been to nepal ,jaipur , delhi and many more places everywhere i had seen a different culture and their food that's the reason that i love to explore places.

Timeline