Shivani Singh
Mumbai
Summary
Innovative Transformation Manager & Business Analyst with 5+ years of experience in business process optimization, digital transformation, and project coordination. Adept at analyzing business requirements, implementing CRM solutions, and streamlining operations. Strong expertise in stakeholder management, project execution, and quality assurance. Seeking opportunities to leverage my skills in Project Coordination and Business Transformation.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Project Coordinator
Xebia IT Architect India Pvt. Ltd.
02.2025 - Current
- Oversee and manage project timelines, budgets, and deliverables
- Collaborate with stakeholders to ensure smooth project execution
- Facilitate cross-team communication and align project goals
- Ensure adherence to quality standards and timely project completion
- Assist in resource allocation, workflow optimization, and client coordination
Business Analyst
Tata Consultancy Services (TCS)
12.2019 - 02.2025
- Analyst for Consultation Team, catering to academic and administrative processes of Educational Institutions through TCS iON Digital Solutions.
- Management of end-to-end Digital campus solutions
- Implementation of digital campus solution for various clients
- Management of CRM activity for IDC and CAE
- Provide Consultation to clients, analyze their business requirements, and design solution improvements to cater to their business processes and operational procedures.
- Collaborate with multiple stakeholders from Solution team to design and implement solution modifications, Technical Team to provide customer-specific modifications, UAT for testing of Solution modifications, and Onsite PM Team for customer support.
- Excellent knowledge on CAE and training imparted to faculties, teams and various stakeholders
- Training arranged and given to various clients
- Conducting UAT & sign-off for new CR’s & enhancements
- Identify and define problems in solution, extract key information from collected data, and develop workable solutions for the problem identified.
- Train new and assisted current resources and customers in the subject of expertise of the solution.
- Provided day-to-day solution support to clients.
- Collaborated with QA Team for customer-specific system Configuration testing.
Business Development Executive
RankTech Solutions Pvt. Ltd.
06.2019 - 12.2019
- Engaged with clients in Banking, Insurance, and Financial Services sectors
- Conducted client presentations, product demos, and proof of concept (PoC) sessions
- Acted as a liaison between business and technical teams to align objectives
- Maintained business relationships and provided post-sales support
Operation Executive
Tata Consultancy Services (TCS)
10.2017 - 01.2019
- Monitored the performance of internal and external service providers
- Managed CRM platforms and supported operational workflows
- Worked collaboratively within cross-functional teams
Education
Bachelor of Science - Information Technology
Ranchi University
Ranchi, JharkhandHigher Secondary School - undefined
Cambridge Public School
Ranchi, JharkhandSecondary School - undefined
Shree Ayyappa Public School
Bokaro, JharkhandSkills
- Business Analysis & Process Optimization
- CRM & Digital Transformation
- UAT & Quality Assurance
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Project Management Tools (JIRA, MS Project)
- Data Analysis & Reporting
- Agile & Waterfall Methodologies
- Problem-Solving & Decision-Making
Timeline
Project Coordinator
Xebia IT Architect India Pvt. Ltd.
02.2025 - Current
Business Analyst
Tata Consultancy Services (TCS)
12.2019 - 02.2025
Business Development Executive
RankTech Solutions Pvt. Ltd.
06.2019 - 12.2019
Operation Executive
Tata Consultancy Services (TCS)
10.2017 - 01.2019
Higher Secondary School - undefined
Cambridge Public School
Secondary School - undefined
Shree Ayyappa Public School
Bachelor of Science - Information Technology
Ranchi University
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