Shivani Vaidya
Pune
Summary
- 3 + years of IT and Telecom industry experience spread across Business Analysis and Software Development.
- Have complete understanding of SDLC processes and Agile and Waterfall methodologies.
- Proficient in creating Business Requirement Document, Functional Requirement Document, Use Case specification Document, Workflows and Implementation guides.
- Well versed in Requirement Prioritization , Defining Scope,Gap Analysis, Sprint Planning, Sprint Review , Product Backlog Management and Change Request Management.
- Expertise in creating User stories , UML Diagrams, Wireframes and Mockups.
- Posses knowledge of AWS services
- Also have great analytical skills in data gathering , data analyzing and impact analyzing via SQL.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Developer
Amdocs DVCI
08.2021 - Current
- Worked in core Amdocs Billing Product, Account Receivables and Journaling area
- Was the part of two major Migrations, B2B and B2C customers along with all the internal releases of the project which was a boon in knowing the entire Telecom structure from Ordering to CRM to Customer Management to Turbo Charging and lastly to Journalizing
- Role included handling Customer's Bill cycle, via Batch Jobs using shell scripting and core C language, which was later monitored via OCB (One click Billing) machine
- Second application, Account Receivables where in all the customer's financial journey right from new customer creation to its Final billing and Finally writing it into the Journal books in End Of the Day and mostly in End Of the Month
- This helped the project to manage customer's monthly revenue in identifying overcharging and undercharging scenarios, which lead to solve around 95% of journal mismatches
- Third application, Collection - which involved managing customer's debt and payments, via customer's invoice status and it's credit debit link
- This also included managing customer's credit class and assigning the correct group of class to customer's according to their eligibility criteria which reduced N number of customer escalations
- Worked with Business Teams and Customers, mostly where customer requirement gathering and converting those requirements into visual data was involved
- Impact Analysis was one of the day to day task carried out during the entire experience which was completely done via SQL
- Worked with L3 team for span of 3 months, as a candidate for early engagement to know the core code and building user stories and developing them
- Along with L3 team, was involved with Solution team of the Project to help improve the core product and identify the loop holes via which revenue leakage was identified
- Also worked to create Power BI dashboards to present the statistics of payments, back outs, adjustments, journal mismatch including all the financial transactions, which showcased the day to day trend of the project which was done by using Shell Scripts, SQL, Power BI and Power Automate tool
- During the entire period of experience, have worked with many clients to fulfill their requirement by being the middle ware of Operations team and The Delivery team till the end customer, to get the CR's (Change Requests) pushed and getting them live into production
Education
MBA - IT Management
NMIMS
Mumbai, MH04.2024
B.TECH - CSE
Jawaharlal Nehru Engineering College
Aurangabad, MH05.2021
Skills
- SQL Proficiency
- Software development life cycle
- Operations Analysis
- Requirements Gathering
- Data Analysis
- KPI Tracking
- Forecasting and planning
- Project Management
- Power BI
- Rest API's
- Consulting
- Python Programming
- AWS Services
- IAM Policies
- Lambda
- S3
- EC2
- VPC
Certification
- Power BI - Complete Microsoft Power BI Bootcamp - From Udemy
- Business Analysis "A-Z" Masterclass - From Udemy
- Ultimate AWS Certified Cloud Practitioner CLF-C02 2025 - From Udemy
- Certification for training by OfficeMaster on Excel Using AI
- ChatGPT Complete Guide:Learn Midjourney , ChatGPT 4 & More
- Understanding APIs and RESTful APIs Crash Course - - From Udemy
- Python Programming - From Grow Data Skills
Accomplishments
- Employee of the Month in 05/2023.
- Recognized thrice around Account Receivables application via end Customer.
Timeline
Software Developer
Amdocs DVCI
08.2021 - Current
B.TECH - CSE
Jawaharlal Nehru Engineering College
MBA - IT Management
NMIMS
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