Shivani Yadav
Mumbai
Summary
Results-driven MIS Coordinator with over 5 years of experience in optimizing information systems to enhance business operations. Expertise in database management, system analysis, and troubleshooting. Proven ability to drive efficiency and improve productivity through technical solutions and analytical skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
HDFC Bank
Mumbai
03.2025 - Current
- Oversaw the end-to-end investigation process, ensuring adherence to legal, regulatory, and company policies.
- Developed and implemented investigation protocols and best practices to enhance efficiency and accuracy.
- Conducted root cause analysis and identified trends to mitigate future risks and fraudulent activities.
- Provided detailed reports and case summaries to senior management and regulatory authorities.
- Coordinated with legal, compliance, and external agencies during investigations.
- Ensured confidentiality and integrity of investigation data and outcomes.
- Provided recommendations for process improvements and preventive controls.
Executive
BDO India LLP, Mumbai, India
08.2024 - 02.2025
- Analyzed and generated reports from data sets to support business decision-making.
- Ensured data accuracy and completeness through regular audits and quality checks.
- Collaborated with cross-functional teams to identify and address data needs and reporting requirements.
- Provide daily, weekly, and monthly reports to stakeholders, highlighting key insights and areas of improvement.
MIS Coordinator
Kotak Mahindra Bank - T&M Outsourced
03.2021 - 08.2024
- Managed database systems and implemented data migration strategies to streamline information flow within organization.
- Created dashboards and visualizations to present data insights in easy-to-understand format.
- Analyzed existing systems and identified opportunities for process improvements or upgrades.
- Detailed analysis on Net Promoter Score(NPS) by analyzing the data and coordinating with the customer & provide the appropriate resolution according to the guidelines
- Deep diving in unusual events and discovered most of fraud happened due to customer compromising their details
- Investigated reported incidents related to cyber security breaches or unauthorized access attempts.
- Sharing data of MIS to management on regular interval
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Resolving customer's queries related to digital banking products & 811 account
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
- Coordinating with various branches regarding complaints & queries being raised by the customer for different purposes
- Drafted reports on customer escalations and presented findings to management in order to identify trends and recommend process changes.
- Resolving customer service requests on priority basis to resolve complains & escalations
- Provided technical support to internal teams via email
- Knowledge of actively working with Finacle, SAP, BO.
SALES & PURCHASE COORDINATOR
Soneji Engineering
11.2018 - 01.2021
- competent professional with nearly 2+ years of experience in, Reporting, Documentation, Requirement Gathering
- Team Management, Sales Support, Vendor management
- Proven ability in improving internal control systems, enhancing business growth and maximizing profit Ability to do all co-ordination work
- Well versed with MS Office (Excel, Word) & Internet Applications
- An effective communicator with strong interpersonal & analytical skills
- Documenting all of details of organization in digital form using MS Office applications
- Preparation of various types of reports (Month End Reports, Daily Call Report and Collection Report)
- Follow up with customers for outstanding payments & Quotations
- Maintaining MIS Data.
Education
Master of Commerce -
Valia College
Mumbai03-2020
Bachelor of Commerce - Commerce
Valia College
Mumbai03-2018
Skills
- Teamwork and Collaboration
- Organization
- Social Perceptiveness Interpersonal Communication
- Customer Relations
- Analytical Thinking
- Microsoft Word
- Advanced Excel
Certification
- Akhil Bhartiya gandharva - Kathak Madhyama Poorna
Timeline
Manager
HDFC Bank
03.2025 - Current
Executive
BDO India LLP, Mumbai, India
08.2024 - 02.2025
MIS Coordinator
Kotak Mahindra Bank - T&M Outsourced
03.2021 - 08.2024
SALES & PURCHASE COORDINATOR
Soneji Engineering
11.2018 - 01.2021
Master of Commerce -
Valia College
Bachelor of Commerce - Commerce
Valia College
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