Shivendra Shivprasad Singh
Mumbai
Summary
Dynamic ESG and Climate professional with a robust track record in driving business growth and enhancing client satisfaction across the EMEAI region. Expertise in integrating ESG and Climate considerations into multi-asset class investment processes, fostering long-term value creation while ensuring regulatory compliance. Demonstrated ability to collaborate effectively across functions and implement innovative solutions that elevate organizational performance. Proficient in data management, client reporting, and process improvement, consistently focused on surpassing client expectations.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
ESG Client Service Specialist
MSCI Inc.
02.2022 - Current
- Primary responsibility includes client request management, and escalation to achieve timely and appropriate resolution.
- Coordinating the Sustainability and Climate Client Service team for French-speaking Europe, working with Sales and Consultants towards the growth of MSCI’s Sustainability & Climate business in the focused sub-region.
- Discharging duties of the Sustainability and Climate Client Service Specialist of some of the largest and most strategic accounts in the EMEA region like AXA, Abrdn, BPCE Group, Societe Generale, Aema Group (Ofi AM).
- EMEA Sustainability and Climate team SME on Climate assisting the CS team in reducing Climate request escalation and turnaround times while coordinating with Research and Product to drive feedback and ensure knowledge transfer to the CS team.
- Maintained high client satisfaction scores and NPS. The current year average score is 4.91.
- Maintained the lowest case escalation rate in the EMEA ESG Client Service team while handling large volumes of client requests.
- Was recognized for the stellar contributions toward MSCI’s Sustainability & Climate business success in the form of a promotion to an Associate role in 2023.
- Part of a group that undertakes training on solutions and platforms for new joiners in the EMEA, ESG, and Climate Client Service teams.
- Participate in client account management programs, offering expertise on sustainability and climate factors in investment processes, focusing on the EMEAI region.
- Engage with investment managers to optimize the implementation of their sustainability and climate strategies.
- Supported clients with their stewardship and engagement activities to drive improvement in sustainability performance over time.
- Identifying opportunities for greater integration of MSCI solutions in client business processes, investment decisions, and helping MSCI commercial representatives in monetizing emerging client opportunities.
- Derive client business intelligence to help facilitate the enhancement of internal processes based on market best practices gauged from client feedback.
- Gained significant expertise in the areas of sustainability and climate integration into client investment processes to help clients create long-term value, comply with client mandates, and fulfill regional regulatory requirements.
- Participated in the successful launch of the MSCI One Job Management platform, an integrated solution for clients to access sustainability data, and generate portfolio-level reports for regulatory reporting and monitoring portfolio sustainability performance. Responsibilities included onboarding clients, conducting training, troubleshooting usage issues, collating feedback, and driving enhancements in collaboration with Product, Research, and Program Management teams.
- Sustainability and Climate Client Service AI Champion, responsible for the implementation of AI in the client service process and client self-service promotion. Key responsibilities include testing and feedback on the Ask MSCI chatbot and adoption of Chat GPT in CS. Created Custom GPTs to leaverage available documentation in responding to clients.
- Created client support videos on fund ratings to promote client self-service.
- Worked on creation and implementation of process to handle Client Assurance related requests.
Real Assets Data and Content Analyst
MSCI Inc.
11.2020 - 02.2022
- Real Assets Portfolio Climate Insights: Worked on creation of the initial batch of Real Assets Climate Insights analysis for client portfolios to derive Climate Value-at-Risk estimates of future costs (USD, %CV, Risk Banding) that are incurred by assets/portfolios due to climate change.
- Data Management: Collate and validate data, address client queries related to index, fund, and benchmark performance etc.
- Client Reporting: Prepare production calendar for the team, ensure timely delivery of all products. Single point of contact for any reporting requirements and cater to any bespoke requests made by clients for South Africa Green Index.
Senior Consultant
Chronicle Ventures
01.2017 - 10.2020
- Supporting Indian Corporates comply with CSR requirements.
- Draw out plans for engagement with local communities for implementation of CSR programs.
- Support reporting and disclosure for CSR and Sustainability programs.
- Engage with NGOs and Civil Society organisations to achieve societal end goals of CSR plans.
- Align corporate plans to incorporate SDG objectives.
Articleship
Natvarlal Vepari & Co.
09.2012 - 02.2016
- Drafting and analysis of financial statements, including ratio analysis, trend, variance & budget analysis and management consultancy services like draft budgets and forecasts.
- Gained practical, hands on experience in the fields of auditing and assurance, financial reporting, compliance engagements and management consultancy engagements.
- Auditing experience includes compliance and assurance engagements, substantive & analytical procedures and experience of report drafting and compilation responsibilities.
- Undertook varying responsibilities including client facing roles and on ground leadership roles during the articleship period with clients of varying scale including listed and non-listed business entities.
Education
LLB -
Jitendra Chauhan College of Law
08.2021
B.Com - undefined
Mithibai College
07.2014
IPCE - undefined
ICAI
08.2012
Skills
- Research
- Exceptional communication
- ESG and Sustainability
- Documentation skills
- Performance Management
- Customer Service
- Investment Analysis
- Salesforce
- Ability to Work Under Pressure
- Power BI
Certification
Certificate in Sustainable Investing, CFA Institute
PROFESSIONAL AWARDS AND CONTRIBUTIONS
Won the Global Client Centricity Award at MSCI Inc., Co-Founded MSCI’s All Abilities ERG India Chapter. Responsibilities included setting global standards for All Abilities friendly physical workspaces and encouraging responsible inventory sourcing to promote local NGOs., Recognized as Best Student at Mithibai College., Recognized as Best Debater Mithibai College.
Timeline
Climate Risk, Valuation, and Investing Certificate, CFA Institute
05-2025
Certificate in Sustainable Investing, CFA Institute
10-2023
ESG Client Service Specialist
MSCI Inc.
02.2022 - Current
Real Assets Data and Content Analyst
MSCI Inc.
11.2020 - 02.2022
Senior Consultant
Chronicle Ventures
01.2017 - 10.2020
Articleship
Natvarlal Vepari & Co.
09.2012 - 02.2016
B.Com - undefined
Mithibai College
IPCE - undefined
ICAI
LLB -
Jitendra Chauhan College of Law