Summary
Overview
Work History
Skills
Accomplishments
Personality Traits
Scholastics Portfolio
Awards Recognition
Volunteer Extended
Personal Snippets
Career Graph Outline
Professional Enhancements
Interests
Affiliations
Certification
Interests
Languages
Timeline
Generic
Shivkumar Sharma

Shivkumar Sharma

Mumbai

Summary

Extensive Technology Management Experience: Over 24+ years of hands-on experience in technology management across various industries and global accounts. Proven Leadership in IT: Demonstrated ability to lead cross-functional IT teams to achieve operational excellence and drive technological innovation in dynamic environments. Expertise in Hybrid Cloud Infrastructure: Skilled in designing, implementing, and managing hybrid cloud solutions to optimize operational efficiency and scalability. Strategic Planning & Execution: Strong strategic planner with a track record of developing and executing IT strategies that support business goals and digital transformation initiatives. Cloud Technologies Specialist: Deep expertise in cloud platforms such as AWS, Azure, and Google Cloud Platform, with knowledge in cloud architecture. Innovation in On-Premises Solutions: Experienced in modernizing on-premises IT infrastructure, ensuring robust security, high availability, and compliance with industry standards. Data Management & Analytics: Proficient in leveraging big data technologies and analytics tools to drive decision-making and improve business outcomes. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Head of IT Operations & Technical Product Manager

CLOUDEQ
06.2022 - 08.2023
  • Directed and orchestrated strategic initiatives for Information Technology Operations, ensuring seamless integration and optimal performance
  • Led cross-functional teams in the implementation and optimization of cloud-based solutions, driving productivity enhancements and scalability
  • Formulated and executed IT policies, procedures, and best practices to uphold a secure and compliant operational framework, mitigating risks and ensuring regulatory adherence
  • Orchestrated the migration of legacy systems to modern cloud platforms, resulting in cost efficiencies and heightened system reliability
  • Oversaw the end-to-end process of designing, developing, and deploying innovative technical products, aligning with both business objectives and customer demands
  • Implemented Agile methodologies to streamline product development cycles, thereby expediting time-to-market and elevating overall product quality.
  • Improved product functionality by conducting thorough market research and competitor analysis.
  • Streamlined product development processes for faster release cycles and better user experience.
  • Achieved cost reductions with strategic vendor negotiations and efficient resource allocation.
  • Enhanced team collaboration, implementing agile methodologies for more effective project management.
  • Developed comprehensive product roadmaps, guiding cross-functional teams toward shared objectives.
  • Increased customer satisfaction ratings by gathering feedback and implementing necessary improvements.
  • Generated reports for IT project progress and performance.
  • Conducted quality assurance to verify accuracy of data used in IT projects.
  • Communicated project updates to stakeholders at all levels.
  • Created and implemented contingency plans to address potential risks.
  • Established and enforced project timelines and deadlines.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Trained personnel on use of IT tools and applications.
  • Coordinated with external vendors to deliver IT project components.
  • Partnered with project team members to identify and quickly address problems.
  • Identified and implemented cost-saving measures in IT projects.
  • Negotiated and managed project budgets to meet goals.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Wrote, updated and maintained project documentation.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Optimized software performance with rigorous testing protocols and iterative design modifications.
  • Launched successful products by leading go-to-market strategies, collaborating closely with marketing teams.
  • Delivered high-quality technical documentation to support sales, training, and client implementations.
  • Championed data-driven decision-making by leveraging analytics tools and tracking relevant metrics.
  • Promoted a culture of continuous improvement through regular sprint reviews and retrospectives.
  • Mentored junior team members, fostering growth in their technical knowledge and project management skills.
  • Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
  • Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.
  • Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
  • Enhanced user experience by incorporating cutting-edge design principles into product interfaces.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Monitored and tracked project progress to support timely completion.
  • Updated customers and senior leaders on progress and roadblocks.
  • Devised test plans to validate accuracy of IT projects.
  • Led cross-functional teams to successfully complete IT projects.
  • Implemented best practices to drive quality IT project delivery.
  • Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
  • Fostered strong relationships with external partners, resulting in fruitful collaborations on joint projects.
  • Spearheaded initiatives for evaluating new technologies, ensuring competitive advantage in a rapidly evolving market landscape.
  • Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.

Senior Manager, Information Tecchnology

AXIS BANK Deputed By Creative Saints
07.2018 - 05.2022
  • Provided strategic leadership and oversight for Information Technology Infrastructure, Applications, and End-User Computing (EUC) services at Axis Bank, ensuring alignment with organizational objectives and industry best practices
  • Collaborated closely with internal stakeholders and third-party vendors to deliver comprehensive IT solutions tailored to the specific needs and requirements of Axis Bank's operations
  • Directed the implementation and optimization of IT infrastructure, including network systems, servers, and storage solutions, to support the bank's operations and ensure seamless connectivity and reliability
  • Managed the development, deployment, and maintenance of critical business applications, leveraging technologies such as SAP, Oracle, and custom-built solutions to enhance operational efficiency and meet regulatory compliance standards
  • Led initiatives to enhance End-User Computing (EUC) experiences for bank employees, including desktop support services, mobile device management, and collaboration tools, to improve productivity and user satisfaction
  • Established robust IT governance frameworks and processes to monitor and evaluate the performance and security of IT systems and applications, ensuring compliance with regulatory requirements and industry standards
  • Spearheaded continuous improvement initiatives and technology upgrades to optimize IT performance, mitigate risks, and enhance the overall effectiveness of IT operations at Axis Bank.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Developed strategic plans for business growth, resulting in increased revenue and market share.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated hiring, firing, and promotions requests.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Recommended and implemented successful strategies to maximize revenue.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Produced staffing matrix to provide adequate coverage of department.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Examined quarterly financials to determine business operating capacity.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Operations Delivery Manager

CAPGEMINI
04.2012 - 06.2018
  • Held multiple roles encompassing Tech Lead, Release Manager, and Operations Delivery Manager at Capgemini, demonstrating versatility and expertise across various aspects of IT infrastructure and cloud services
  • Led cross-functional teams in the successful delivery of IT infrastructure projects, including cloud migrations, hybrid cloud implementations, and End-User Computing (EUC) solutions, ensuring alignment with client requirements
  • Managed the release lifecycle for complex software applications, coordinating with development teams, QA teams, and stakeholders to ensure timely and quality releases while adhering to change management processes
  • Spearheaded the implementation and optimization of hybrid cloud solutions, integrating on-premises infrastructure with public cloud platforms such as AWS, Azure, and Google Cloud, to enhance scalability, flexibility, and cost-effectiveness
  • Oversaw the operations delivery for IT infrastructure and cloud services, including incident management, problem management, and service level management, to maintain high availability and reliability of critical systems and applications
  • Collaborated closely with clients to understand their business needs and technical requirements, providing tailored solutions and recommendations to optimize IT infrastructure, cloud architecture, and End-User Computing environments
  • Implemented best practices and governance frameworks to ensure compliance with industry standards, security protocols, and regulatory requirements, fostering a culture of continuous improvement and excellence in service delivery.

Global NOC Server Specialist/ L3 Server Engineer

ZENITH INFOTECH LTD.
12.2009 - 03.2012

Senior IT Administrator

BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD
08.2007 - 06.2010

Technical Consultant

WIPRO, deputed for Various MICROSOFT Core Technical Support Projects
08.2003 - 10.2008

Skills

  • Strategic Planning
  • Organizational Development
  • Global Stakeholder’s Management
  • Quality & Customer Advocacy
  • Multimillion-Dollar P&L Management
  • Cost & Workload Management
  • Budget/ Expense Management
  • Cloud Computing Services (SaaS, PaaS, IaaS)
  • Azure DevOps
  • AWS DevOps
  • Services / Solutions Deliveries
  • Policies & Process Improvements
  • Program/Project/Product Management
  • Business Development Revenue Growth
  • Sprint Planning
  • Vendor Relationship Management
  • Project Management Tools
  • Stakeholder Communication
  • Business process improvement
  • Data-driven decision-making
  • Software Development Lifecycle
  • Waterfall methodology
  • Staff Training
  • Network Security Software
  • Earned value analysis
  • Project tracking
  • [Software] expertise
  • Deliverable Tracking
  • Problem-solving aptitude
  • MS Office
  • Needs Assessment
  • Budget Administration
  • Scope development
  • Reliability
  • Interpersonal Communication
  • Stakeholder Negotiations
  • Goal Setting
  • Stakeholder Relations
  • Coaching and Mentoring
  • Requirements Gathering
  • Interpersonal Skills
  • Written Communication
  • Scrum Framework
  • Competitive Analysis
  • Product Lifecycle Management
  • Market Research and Analysis
  • API Integration Management
  • Feature Prioritization
  • Technical Strategy Development
  • Product Roadmapping
  • Continuous Integration and Deployment
  • Customer Journey Mapping
  • Beta Testing Coordination
  • Wireframing and Prototyping
  • Product Backlog Management
  • Performance Metrics Tracking
  • Product requirement documentation
  • Systems Analysis
  • Vendor Selection
  • Schedule Management
  • Project Management
  • Budget Control
  • Attention to Detail
  • Technology Implementation
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Performance monitoring
  • Customer Needs Assessment
  • Data Analysis
  • Project Team Coordination
  • Self Motivation
  • Status Reporting
  • Communication Planning
  • Analytical Skills
  • Resource Identification
  • Quality Assurance
  • Cost Analysis
  • Resource Coordination
  • Excellent Communication
  • Adaptability
  • Project management software
  • Continuous Improvement
  • Project Planning
  • Risk Analysis
  • Analytical Thinking
  • Root Cause Analysis
  • Resource Planning
  • Customer Service
  • Client Relations
  • Time Management
  • Risk Assessment
  • Multitasking Abilities
  • Effective Communication
  • Time management abilities
  • Teamwork and Collaboration
  • Professional Demeanor
  • Problem-Solving
  • Risk Management
  • Material Resource Management
  • Active Listening
  • Team Leadership
  • Problem-solving abilities
  • Team Collaboration
  • Software Development
  • Computer Programming
  • Adaptability and Flexibility
  • Relationship Building
  • Public Speaking
  • Recruiting and Hiring
  • Professionalism
  • Task Delegation
  • Conflict Resolution
  • Organizational Skills
  • Team building

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Personality Traits

  • Executive Presence
  • Leadership Qualities
  • Analytical Oriented
  • Strategic / Political Agility
  • Attention to detail
  • Service To Delivery
  • Relationship Builder
  • Conflict Resolutioner
  • Courteous Demeanour
  • Sharp & Smart Problem Solver
  • Energetic Work Attitude
  • Independent Decision-Maker

Scholastics Portfolio

  • Corporate PG Diploma in Business Administration, Information Technology, SCDL, Symbiosis Centre for Distance Learning, Pune, 2007-01-01, 2008-12-31, A+
  • BCA, Computer Programming, IGNOU, Indira Gandhi National Open University, Delhi, 2003-01-01, 2006-12-31, A

Awards Recognition

  • Microsoft SBR (Business Review) Award for Achieving the 'Best Ever Quarter' as Tech Team Manager for the MSDS-Mobility Process
  • Capgemini 5-Star Project Award or Exceptional Project Delivery
  • Best Tech Team Manager
  • Best Technical Lead
  • Best Technical Consultant

Volunteer Extended

  • Project Intern, NIIT Ltd.
  • IT Specialist, Geo-Networks
  • Network Engineer, Manav Infotech
  • Hardware Engineer, Indo-Computers

Personal Snippets

03/10/82, Indian, U4618254, Male, English, Hindi, Marathi & Pahari, No

Career Graph Outline

  • CLOUDEQ, Head of Information Technology Operations, 06/01/22, 08/31/23
  • AXIS BANK deputed by CREATIVE SAINTS, Senior Manager (IT), 07/01/18, 05/31/22
  • CAPGEMINI, Operations Delivery Manager, 04/01/12, 06/30/18
  • ZENITH INFOTECH LTD., Global NOC Server Specialist - L3 Server Engineer, 12/01/09, 03/31/12
  • BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD, Senior IT Administrator, 08/01/07, 06/30/10
  • WIPRO, deputed for Various MICROSOFT Core Technical Support Projects, Technical Consultant, 08/01/03, 10/31/08

Professional Enhancements

  • ITIL v4 Expert in line
  • ITIL v3 Foundation Certified
  • PRINCE2 Practitioner Certified
  • PMP Trained
  • VMware Certified Associate – Cloud
  • VMware Certified Associate – Data Centre Virtualization
  • Microsoft Certified Professional (MCP) -0 Messaging 2013
  • Qualified Expert Certified as ‘Master & GURU ‘with Experts-Exchange.com

Interests

IT & Telecom Articles Avid Reader

Technical Gadgets Reviews Freeak

Affiliations

  • ab

Certification

  • MCP - Microsoft Certified Professional

Interests

Avid Reader of IT / Telecom's Articles

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Head of IT Operations & Technical Product Manager

CLOUDEQ
06.2022 - 08.2023

Senior Manager, Information Tecchnology

AXIS BANK Deputed By Creative Saints
07.2018 - 05.2022

Operations Delivery Manager

CAPGEMINI
04.2012 - 06.2018

Global NOC Server Specialist/ L3 Server Engineer

ZENITH INFOTECH LTD.
12.2009 - 03.2012

Senior IT Administrator

BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD
08.2007 - 06.2010

Technical Consultant

WIPRO, deputed for Various MICROSOFT Core Technical Support Projects
08.2003 - 10.2008
  • MCP - Microsoft Certified Professional

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Shivkumar Sharma