Shivkumar Sharma
Mumbai
Summary
Extensive Technology Management Experience: Over 24+ years of hands-on experience in technology management across various industries and global accounts. Proven Leadership in IT: Demonstrated ability to lead cross-functional IT teams to achieve operational excellence and drive technological innovation in dynamic environments. Expertise in Hybrid Cloud Infrastructure: Skilled in designing, implementing, and managing hybrid cloud solutions to optimize operational efficiency and scalability. Strategic Planning & Execution: Strong strategic planner with a track record of developing and executing IT strategies that support business goals and digital transformation initiatives. Cloud Technologies Specialist: Deep expertise in cloud platforms such as AWS, Azure, and Google Cloud Platform, with knowledge in cloud architecture. Innovation in On-Premises Solutions: Experienced in modernizing on-premises IT infrastructure, ensuring robust security, high availability, and compliance with industry standards. Data Management & Analytics: Proficient in leveraging big data technologies and analytics tools to drive decision-making and improve business outcomes. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head of IT Operations & Technical Product Manager
CLOUDEQ
06.2022 - 08.2023
- Directed and orchestrated strategic initiatives for Information Technology Operations, ensuring seamless integration and optimal performance
- Led cross-functional teams in the implementation and optimization of cloud-based solutions, driving productivity enhancements and scalability
- Formulated and executed IT policies, procedures, and best practices to uphold a secure and compliant operational framework, mitigating risks and ensuring regulatory adherence
- Orchestrated the migration of legacy systems to modern cloud platforms, resulting in cost efficiencies and heightened system reliability
- Oversaw the end-to-end process of designing, developing, and deploying innovative technical products, aligning with both business objectives and customer demands
- Implemented Agile methodologies to streamline product development cycles, thereby expediting time-to-market and elevating overall product quality.
- Improved product functionality by conducting thorough market research and competitor analysis.
- Streamlined product development processes for faster release cycles and better user experience.
- Achieved cost reductions with strategic vendor negotiations and efficient resource allocation.
- Enhanced team collaboration, implementing agile methodologies for more effective project management.
- Developed comprehensive product roadmaps, guiding cross-functional teams toward shared objectives.
- Increased customer satisfaction ratings by gathering feedback and implementing necessary improvements.
- Generated reports for IT project progress and performance.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Communicated project updates to stakeholders at all levels.
- Created and implemented contingency plans to address potential risks.
- Established and enforced project timelines and deadlines.
- Developed and introduced IT strategies to improve operational efficiency.
- Trained personnel on use of IT tools and applications.
- Coordinated with external vendors to deliver IT project components.
- Partnered with project team members to identify and quickly address problems.
- Identified and implemented cost-saving measures in IT projects.
- Negotiated and managed project budgets to meet goals.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Wrote, updated and maintained project documentation.
- Resolved staff conflicts and identified potential areas of improvement.
- Optimized software performance with rigorous testing protocols and iterative design modifications.
- Launched successful products by leading go-to-market strategies, collaborating closely with marketing teams.
- Delivered high-quality technical documentation to support sales, training, and client implementations.
- Championed data-driven decision-making by leveraging analytics tools and tracking relevant metrics.
- Promoted a culture of continuous improvement through regular sprint reviews and retrospectives.
- Mentored junior team members, fostering growth in their technical knowledge and project management skills.
- Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
- Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.
- Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
- Enhanced user experience by incorporating cutting-edge design principles into product interfaces.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Devised test plans to validate accuracy of IT projects.
- Led cross-functional teams to successfully complete IT projects.
- Implemented best practices to drive quality IT project delivery.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Fostered strong relationships with external partners, resulting in fruitful collaborations on joint projects.
- Spearheaded initiatives for evaluating new technologies, ensuring competitive advantage in a rapidly evolving market landscape.
- Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
Senior Manager, Information Tecchnology
AXIS BANK Deputed By Creative Saints
07.2018 - 05.2022
- Provided strategic leadership and oversight for Information Technology Infrastructure, Applications, and End-User Computing (EUC) services at Axis Bank, ensuring alignment with organizational objectives and industry best practices
- Collaborated closely with internal stakeholders and third-party vendors to deliver comprehensive IT solutions tailored to the specific needs and requirements of Axis Bank's operations
- Directed the implementation and optimization of IT infrastructure, including network systems, servers, and storage solutions, to support the bank's operations and ensure seamless connectivity and reliability
- Managed the development, deployment, and maintenance of critical business applications, leveraging technologies such as SAP, Oracle, and custom-built solutions to enhance operational efficiency and meet regulatory compliance standards
- Led initiatives to enhance End-User Computing (EUC) experiences for bank employees, including desktop support services, mobile device management, and collaboration tools, to improve productivity and user satisfaction
- Established robust IT governance frameworks and processes to monitor and evaluate the performance and security of IT systems and applications, ensuring compliance with regulatory requirements and industry standards
- Spearheaded continuous improvement initiatives and technology upgrades to optimize IT performance, mitigate risks, and enhance the overall effectiveness of IT operations at Axis Bank.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Developed strategic plans for business growth, resulting in increased revenue and market share.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recommended and implemented successful strategies to maximize revenue.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Produced staffing matrix to provide adequate coverage of department.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Examined quarterly financials to determine business operating capacity.
- Modified inventory control programs to maintain and enhance annual business plan.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Carried out and developed social media, e-blast and public relations campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Operations Delivery Manager
CAPGEMINI
04.2012 - 06.2018
- Held multiple roles encompassing Tech Lead, Release Manager, and Operations Delivery Manager at Capgemini, demonstrating versatility and expertise across various aspects of IT infrastructure and cloud services
- Led cross-functional teams in the successful delivery of IT infrastructure projects, including cloud migrations, hybrid cloud implementations, and End-User Computing (EUC) solutions, ensuring alignment with client requirements
- Managed the release lifecycle for complex software applications, coordinating with development teams, QA teams, and stakeholders to ensure timely and quality releases while adhering to change management processes
- Spearheaded the implementation and optimization of hybrid cloud solutions, integrating on-premises infrastructure with public cloud platforms such as AWS, Azure, and Google Cloud, to enhance scalability, flexibility, and cost-effectiveness
- Oversaw the operations delivery for IT infrastructure and cloud services, including incident management, problem management, and service level management, to maintain high availability and reliability of critical systems and applications
- Collaborated closely with clients to understand their business needs and technical requirements, providing tailored solutions and recommendations to optimize IT infrastructure, cloud architecture, and End-User Computing environments
- Implemented best practices and governance frameworks to ensure compliance with industry standards, security protocols, and regulatory requirements, fostering a culture of continuous improvement and excellence in service delivery.
Global NOC Server Specialist/ L3 Server Engineer
ZENITH INFOTECH LTD.
12.2009 - 03.2012
Senior IT Administrator
BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD
08.2007 - 06.2010
Technical Consultant
WIPRO, deputed for Various MICROSOFT Core Technical Support Projects
08.2003 - 10.2008
Skills
- Strategic Planning
- Organizational Development
- Global Stakeholder’s Management
- Quality & Customer Advocacy
- Multimillion-Dollar P&L Management
- Cost & Workload Management
- Budget/ Expense Management
- Cloud Computing Services (SaaS, PaaS, IaaS)
- Azure DevOps
- AWS DevOps
- Services / Solutions Deliveries
- Policies & Process Improvements
- Program/Project/Product Management
- Business Development Revenue Growth
- Sprint Planning
- Vendor Relationship Management
- Project Management Tools
- Stakeholder Communication
- Business process improvement
- Data-driven decision-making
- Software Development Lifecycle
- Waterfall methodology
- Staff Training
- Network Security Software
- Earned value analysis
- Project tracking
- [Software] expertise
- Deliverable Tracking
- Problem-solving aptitude
- MS Office
- Needs Assessment
- Budget Administration
- Scope development
- Reliability
- Interpersonal Communication
- Stakeholder Negotiations
- Goal Setting
- Stakeholder Relations
- Coaching and Mentoring
- Requirements Gathering
- Interpersonal Skills
- Written Communication
- Scrum Framework
- Competitive Analysis
- Product Lifecycle Management
- Market Research and Analysis
- API Integration Management
- Feature Prioritization
- Technical Strategy Development
- Product Roadmapping
- Continuous Integration and Deployment
- Customer Journey Mapping
- Beta Testing Coordination
- Wireframing and Prototyping
- Product Backlog Management
- Performance Metrics Tracking
- Product requirement documentation
- Systems Analysis
- Vendor Selection
- Schedule Management
- Project Management
- Budget Control
- Attention to Detail
- Technology Implementation
- Work Planning and Prioritization
- Documentation And Reporting
- Performance monitoring
- Customer Needs Assessment
- Data Analysis
- Project Team Coordination
- Self Motivation
- Status Reporting
- Communication Planning
- Analytical Skills
- Resource Identification
- Quality Assurance
- Cost Analysis
- Resource Coordination
- Excellent Communication
- Adaptability
- Project management software
- Continuous Improvement
- Project Planning
- Risk Analysis
- Analytical Thinking
- Root Cause Analysis
- Resource Planning
- Customer Service
- Client Relations
- Time Management
- Risk Assessment
- Multitasking Abilities
- Effective Communication
- Time management abilities
- Teamwork and Collaboration
- Professional Demeanor
- Problem-Solving
- Risk Management
- Material Resource Management
- Active Listening
- Team Leadership
- Problem-solving abilities
- Team Collaboration
- Software Development
- Computer Programming
- Adaptability and Flexibility
- Relationship Building
- Public Speaking
- Recruiting and Hiring
- Professionalism
- Task Delegation
- Conflict Resolution
- Organizational Skills
- Team building
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personality Traits
- Executive Presence
- Leadership Qualities
- Analytical Oriented
- Strategic / Political Agility
- Attention to detail
- Service To Delivery
- Relationship Builder
- Conflict Resolutioner
- Courteous Demeanour
- Sharp & Smart Problem Solver
- Energetic Work Attitude
- Independent Decision-Maker
Scholastics Portfolio
- Corporate PG Diploma in Business Administration, Information Technology, SCDL, Symbiosis Centre for Distance Learning, Pune, 2007-01-01, 2008-12-31, A+
- BCA, Computer Programming, IGNOU, Indira Gandhi National Open University, Delhi, 2003-01-01, 2006-12-31, A
Awards Recognition
- Microsoft SBR (Business Review) Award for Achieving the 'Best Ever Quarter' as Tech Team Manager for the MSDS-Mobility Process
- Capgemini 5-Star Project Award or Exceptional Project Delivery
- Best Tech Team Manager
- Best Technical Lead
- Best Technical Consultant
Volunteer Extended
- Project Intern, NIIT Ltd.
- IT Specialist, Geo-Networks
- Network Engineer, Manav Infotech
- Hardware Engineer, Indo-Computers
Personal Snippets
03/10/82, Indian, U4618254, Male, English, Hindi, Marathi & Pahari, No
Career Graph Outline
- CLOUDEQ, Head of Information Technology Operations, 06/01/22, 08/31/23
- AXIS BANK deputed by CREATIVE SAINTS, Senior Manager (IT), 07/01/18, 05/31/22
- CAPGEMINI, Operations Delivery Manager, 04/01/12, 06/30/18
- ZENITH INFOTECH LTD., Global NOC Server Specialist - L3 Server Engineer, 12/01/09, 03/31/12
- BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD, Senior IT Administrator, 08/01/07, 06/30/10
- WIPRO, deputed for Various MICROSOFT Core Technical Support Projects, Technical Consultant, 08/01/03, 10/31/08
Professional Enhancements
- ITIL v4 Expert in line
- ITIL v3 Foundation Certified
- PRINCE2 Practitioner Certified
- PMP Trained
- VMware Certified Associate – Cloud
- VMware Certified Associate – Data Centre Virtualization
- Microsoft Certified Professional (MCP) -0 Messaging 2013
- Qualified Expert Certified as ‘Master & GURU ‘with Experts-Exchange.com
Interests
IT & Telecom Articles Avid Reader
Technical Gadgets Reviews Freeak
Affiliations
- ab
Certification
- MCP - Microsoft Certified Professional
Interests
Avid Reader of IT / Telecom's Articles
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Head of IT Operations & Technical Product Manager
CLOUDEQ
06.2022 - 08.2023
Senior Manager, Information Tecchnology
AXIS BANK Deputed By Creative Saints
07.2018 - 05.2022
Operations Delivery Manager
CAPGEMINI
04.2012 - 06.2018
Global NOC Server Specialist/ L3 Server Engineer
ZENITH INFOTECH LTD.
12.2009 - 03.2012
Senior IT Administrator
BEAN EARCHITECT INTEGRATED SERVICES PVT. LTD
08.2007 - 06.2010
Technical Consultant
WIPRO, deputed for Various MICROSOFT Core Technical Support Projects
08.2003 - 10.2008
- MCP - Microsoft Certified Professional