SHRAVAN DAMA
Analyst
Thane
Summary
With around 5 years of experience in customer support across aviation, telecom, and asset management, skilled in delivering reliable service, building strong relationships, and managing tasks efficiently. Expertise in understanding customer needs, solving problems quickly, and providing effective solutions. Strong knowledge of team dynamics to support customers and handle claims effectively. Committed to clear communication, teamwork, and taking responsibility to achieve goals with care and integrity.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Insurance Associate(Analyst)
M&G Global Services
Mumabi
3 2023 - Current
- Prepare portfolio reports, financial statements, and client deliverables.
- Collaborate with institutions like the Financial Scheme Compensation Services, the Department of Work and Pensions, and His Majesty's Revenue and Customs.
- Provide account information to, Policy Holders, Stake Holders, financial advisors and third parties.
- Resolve client issues promptly and proactively.
- Coordinate retirement plan presentations for wealth advisors' meetings.
- Manage communications with pension holders and financial advisors via calls, emails, and letters.
- Draft template and custom letters to address customer inquiries.
- Recognised multiple times for efficiently handling complaint cases by delivering reliable solutions. Developed an Excel tracker to prioritise and manage cases, ensuring timely resolutions and enhanced customer satisfaction.
Customer Service Associate (O2 Trading)
Capita Ind Pvt Ltd
Mumabi
10.2019 - 06.2021
- Handled multiple live chats, addressing customer inquiries and sales requests.
- Verified credentials and gathered required information.
- Actively listened to customer needs and provided product or service details.
- Communicated clearly and professionally in writing.
- Documented actions and next steps accurately in the system.
- Ensured compliance with security procedures in all interactions.
Associate-Ops - (British Airways Customer Relations)
WNS Global Services
Mumabi
04.2017 - 10.2018
- Managed customer inquiries via email regarding onboard and ground services.
- Investigated and resolved issues related to flight delay, cancellations and European Union compensation claims.
- Escalated complex cases per policy and coordinated resolutions beyond first-line support.
- Ensured professional, accurate, and timely customer communications.
- Prepared technical content for the support knowledge base.
- Utilised support tools to track and document issues and claims.
Education
SSC(X) -
Vivekananda Vidyanikhetan High School
Karimnagar, India 2010.01 - 2011.01
H.S.C (XII) -
Shri. G.P.M College
Mumbai, India 01.2012 - 2013.01
Bachelor of Commerce -
S.M.Shetty College
Mumbai, India 01.2013 - 2016.01
Skills
Excellent Communication
Reporting skills
Problem-solving abilities
Analytical Skills
Decision-Making
Time management abilities
Timeline
Customer Service Associate (O2 Trading)
Capita Ind Pvt Ltd
10.2019 - 06.2021
Associate-Ops - (British Airways Customer Relations)
WNS Global Services
04.2017 - 10.2018
Bachelor of Commerce -
S.M.Shetty College
01.2013 - 2016.01
H.S.C (XII) -
Shri. G.P.M College
01.2012 - 2013.01
Insurance Associate(Analyst)
M&G Global Services
3 2023 - Current
SSC(X) -
Vivekananda Vidyanikhetan High School
2010.01 - 2011.01
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