Shreekant Deshpande
Client Operations
Thane
Summary
Passionate and an expert in the field of Operations, Client-Servicing and
Project Management with over 5 years of experience in successful
implementation of leading brands in the field of Customer Feedback,
Employee Engagement and Marketing
Campaigns benefiting the organization to improve its productivity and
profitability consistently.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Operations Manager
LitmusWorld Pvt Ltd
06.2023 - Current
- Successfully handling Customer Experience for leading BFSI (Aditya Birla) Pan India Line of Businesses.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Prepared documents for internal and external audits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
Sr. Consultant Enterprise Onboarding
Unicommerce Solution Pvt Ltd
06.2021 - 04.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Catered to leading brands like Infra.Market, SPM fashions, Fabric Pandit, Mensa Brands, Creative Garments.
- Assisted in key integrations of clients with Amazon, FK, Myntra channels through API
- Proved successful working within tight deadlines and fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
Lead- Client Operations
LitmusWorld Pvt Ltd
09.2016 - 06.2021
- Handling market leading clients like Asian Paints, Metro Shoes, Titan along with BFSI companies like Kotak Bank, Edelweiss, providing them with LitmusWorld platform to have structured conversations with their customers
- Managing responsibility of day-to-day client issues, handling of confidential customer data, operating and maintaining client dashboards
- Providing product development & technology team with client requirements and effectively managing timelines
- Providing, helping and suggesting clients on how to improve response rates, client-customer interaction
- Organizing Training sessions with Clients for better understanding of products on offer
Sales Development Manager
HDFC Life Pvt Ltd
12.2014 - 07.2015
- Conducted market research to discover new leads, opportunities and messaging.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed useful pricing models to maximize profit margins and generate leads.
- Trained and mentored sales personnel to apply best practices and techniques.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Post Graduate Diploma Program - Retail Management
Wellinkar Institute of Management Mumbai
Mumbai 04.2015 - 04.2016
MBA - Marketing
Times Business School
Navi Mumbai 04.2013 - 09.2015
Bachelor of Science - Information Technology
Mumbai Univeristy
Mumbai 04.2006 - 04.2009
Skills
Achievement oriented with excellent communication skills, interpersonal & people management skills & ability to manage change with ease Problem solving, innovation & co-ordination Leadership quality & result oriented person with ability to be flexible & adaptable
Awards & Honours
Awarded "Employee of the
Month" in 2018 for
Performance and
Consistency
Career Highlights
Worked with Leading E-Commerce brands providing multi-channel solutions, Integrating various API's to automate the complete process and streamlining the entire production to customer process
Increased the revenue per client annually by 15% along with efficiency and
solutioning to improve Response Rates per project thereby maintaining a
steady and strong relationship with Clients.
Worked as an active team member to plan, improvise and automate vital
operational processes to improve productivity and achieving the target within
deadlines.
Awarded as "Employee of the Month" for working on Multiple projects and
receiving appreciation from the clients formally for consistency and delivering
quality product.
Extra Curricular Activities
Member of Feed India and Food for Paws actively donating to the needy.
Active Stock Market Investor and Trader
Timeline
Senior Operations Manager
LitmusWorld Pvt Ltd
06.2023 - Current
Sr. Consultant Enterprise Onboarding
Unicommerce Solution Pvt Ltd
06.2021 - 04.2022
Lead- Client Operations
LitmusWorld Pvt Ltd
09.2016 - 06.2021
Post Graduate Diploma Program - Retail Management
Wellinkar Institute of Management Mumbai
04.2015 - 04.2016
Sales Development Manager
HDFC Life Pvt Ltd
12.2014 - 07.2015
MBA - Marketing
Times Business School
04.2013 - 09.2015
Bachelor of Science - Information Technology
Mumbai Univeristy
04.2006 - 04.2009
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