Total 18 years of work experience in Telecommunication – Packet core -SI/TSG,CARE/SUS,NOC,RAN-BTS/BSC
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Manager - System Integration (Core SI/TAC-2)
Samsung India Electronics Limited (SIEL) - Network Division
07.2017 - Current
TSG-L2: Providing support for Samsung Core Network nodes (EPC/vEPC), managing daily operational issues, network configuration, and bug fixes within Reliance Jio’s 4G network and interworking with 5G network.
Incident Management: Acting as a secondary escalation point for critical, service-impacting issues, ensuring rapid issue resolution and optimal network performance.
System Integration & Log Validation: Led system integration and log validation processes for both legacy and virtualized nodes (MME, SAEGW, vMME, vGW-C, vGW-U) deployed across PAN India.
Network Testing & Validation: Conducted System Validation, Network Integration Testing (NIT), and Acceptance Test Procedures (ATPs) to ensure smooth deployment and integration of core network components.
Root Cause Analysis: Collaborated with R&D and engineering teams to identify root causes through in-depth troubleshooting and log analysis, leading to improved network stability.
Cloud Management System (CMS) Support: Supported CMS upgrades for key components such as NFVO, VNFM, PIM, and OSC.
Documentation & Design: Contributed to the development of Low-Level Designs (LLD) and Office Data Documents (ODD) to assist with system deployment and comprehensive technical documentation.
Level-2 Support (BTSP): Delivered Level-2 support for configuration, hardware issues, and network operations through the BTSP ticketing system, ensuring timely resolution of network-related challenges.
Specialist - Packet Core (CARE / SUS / CM / PCRF)
Nokia Solutions and Networks (NSN - GDC), Chennai
01.2014 - 06.2017
CARE Case Management (MME-SGSN, RESOLVE Tool): Managed technical support cases for MME-SGSN systems, using the RESOLVE tool to ensure prompt and effective troubleshooting for global operators.
Software Upgrades & Patch Management: Led full-cycle software upgrades and patch installations for clients like T-Mobile, Starhub, Telkomcel, Mobifone, and Docomo, delivering zero-downtime transitions and maintaining high network stability.
Tools & Automation (HIT Tool): Automated script creation and deployment using the HIT Tool to streamline upgrade processes, reduce manual errors, and improve efficiency.
Change Management & Event Execution (MS-Bharti): Coordinated configuration updates and planned network events following strict change management practices, minimizing impact and ensuring compliance.
Network Configuration & Optimization: Served as the primary point of contact for network configuration issues, consistently meeting SLA targets. Leveraged KPI analysis through Traffica Reporting Suite to identify performance bottlenecks and drive system improvements.
Policy & Charging Systems (SAPC, PCRF, SPA - Vodafone India): Delivered operational support and policy configuration for Vodafone India, managing updates to service plans and user rules through detailed Methods of Procedure (MOPs).