SHREYA KUMAR
Summary
A proficient working professional with strong understanding of operational change, project and resource management experience (1 year+), balancing diverse workload to meet changing and competing business requirements. Expert in resolving tactical issues, creating process and training documents and providing overall operational support. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
2
2
years of professional experience
Work History
Associate (Operations)
AMAZON DEVELOPMENT CENTER of INDIA
09.2022 - 05.2024
- Experienced in Customer/Vendor Management
- Champion at gathering SME Support inputs and delivering tailored solutions to meet diverse needs
- Specialize in visualizing and creating learning courses
- Skilled in mapping customer requirements and ensuring adherence to industry standards for client satisfaction within quality and time constraints
- Stakeholder Management - responsible for creating/maintaining reports and dashboards for Leadership
- Project Management - managing Resource pool and tracking and maintaining projects
- Proficient in analyzing problem - monitoring, reporting, and timely delivery, utilizing operational tools for process optimization and productivity enhancement
- Proven capability in conducting research and providing unique business solutions
- Experienced in training management for new joiners
Education
M.Sc. in Zoology -
B.Sc in Zoology -
Skills
MS Office
Project & Resource Management
FinOps Tool
Communication
Collaborator
Intuitive
Problem Solving
Accomplishments
Employee of the month recognition for 2 consecutive months
Hobbies and Interests
- PS Gaming
- Cooking
- Baking
- Audio Story
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Associate (Operations)
AMAZON DEVELOPMENT CENTER of INDIA
09.2022 - 05.2024
M.Sc. in Zoology -
B.Sc in Zoology -
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