Shreya Panchariya

• Represented organization positively and professionally while providing community with much-needed services.
• Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Assisted with special events and programs.

• Applied discipline and sense of responsibility toward all team and personal activities.
• Determined areas in need of improvement and optimized strategies to strengthen performance.
• Achieved regional championship status with consistent practice and dedication to improvement.

• Assist in coordinating and monitoring daily airport activities, including aircraft movements, ground handling operations, and passenger services.
• Support the implementation of safety and security protocols to ensure compliance with regulatory requirements and industry standards.
• Participate in terminal operations, including check-in procedures, baggage handling, and boarding processes, to ensure efficiency and customer satisfaction.
• Collaborate with various departments, such as air traffic control, maintenance, and concessions, to facilitate seamless operations and address any issues that arise.
• Contribute to emergency response procedures and drills, assisting in maintaining readiness and effectiveness in handling potential crises or disruptions.
• Aid in data collection and analysis related to airport performance metrics, such as on-time performance, passenger satisfaction, and operational efficiency.
• Assist in the coordination of special events or projects at the airport, including airshows, construction activities, or community outreach initiatives.
• Provide support to passengers, airlines, and other stakeholders by addressing inquiries, resolving issues, and ensuring a positive experience throughout their journey.
• Participate in training sessions and workshops to enhance knowledge of airport operations, aviation regulations, and industry best practices.
• Undertake additional tasks and projects as assigned by supervisors to support the overall objectives of the airport operations team.
• Interacted with customers by phone, email, or in-person to provide information.
• Collaborated with senior management on new initiatives to build confidence.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Conducted regular reviews of operations and identified areas for improvement.
• Collected, arranged, and input information into database system.
• Explored new technologies and approaches to streamline processes.

The role involves working closely with experienced airport staff and gaining practical knowledge in the following areas:

• Passenger Services: Assisting passengers with check-in procedures, baggage handling, and boarding processes.
  Providing excellent customer service and addressing passenger inquiries and concerns.
  Learning about security protocols and procedures to ensure passenger safety.
  
• Ramp Operations: Observing aircraft ground handling operations, including aircraft marshalling, loading/unloading of cargo and baggage, and aircraft towing.
  Understanding safety regulations and guidelines for working in the ramp area.
  Assisting with the coordination of aircraft movements and ensuring timely turnaround of flights.
  
• Terminal Operations: Supporting terminal management activities, including monitoring passenger flow, managing queues, and assisting with crowd control.
  Learning about terminal facilities and amenities available to passengers.
  Participating in emergency drills and familiarizing yourself with emergency response protocols.
  
• Airport Security: Shadowing security personnel and learning about security screening procedures for passengers and baggage.
  Understanding the importance of adhering to security protocols and maintaining vigilance at all times.
  Participating in security training sessions to enhance awareness of potential threats and risks.
  
• Airport Administration: Assisting with administrative tasks such as data entry, record-keeping, and filing.
  Gaining exposure to airport management functions, including budgeting, resource allocation, and strategic planning.
  Participating in meetings and workshops to learn about the organizational structure and policies of the airport.
  
• Special Projects: Collaborating with mentors and supervisors on special projects aimed at improving airport operations efficiency and customer experience.
  Contributing ideas and suggestions for process enhancements and innovative solutions.