Shreya Shinde
Application Support Engineer
Pune
Summary
Dedicated Application Support Engineer with 3 years of Experience in troubleshooting complex software issues. Adept at collaborating with cross-functional teams to implement solutions that enhance system performance and user satisfaction. Seeking to leverage my expertise to contribute to organization’s commitment to delivering top-tier technical support.
Overview
3
3
years of professional experience
Work History
Senior Executive
Vodafone Shared India Pvt Ltd
PUNE
08.2022 - Current
- Working as a part of provisioning team and Order management system in VOIS. 3 years of experience in Information Technology in Telecom Domain (CRM, Order management, Service Provisioning and Mediation system, Order journey, Network).
- Proactive and results-driven professional with strong analytical thinking and problem-solving capabilities. Thrives in collaborative environments and excels at working independently with minimal supervision.
- Roles and Responsibilities:
- Handling customer complaints such as order failed at network, order stuck, package or bundle not working properly or order not provisioned through INC/SR/TT.
- Performing Health Checks and Application sanity. Also, have used UNIX commands for daily BAU.
- Performing CRQs: performed change request on multiple applications which includes bug fix, enhancement, Georesillience of server also responsible for deployment tasks in commercial release every 2months.
- Maintaining the order of Mobile Number Portability via different MNO and MVNO. Checking and fixing stuck MNP order (Number port in / port out).
- Installation during Release management and Change management.
- Maintaining P1-P2-P3-P4 INC within SLA of Incidents and Providing appropriate solution.
- Handling Major Incident management (MIM)and PBI critical production support issues including troubleshooting and providing resolution.
- Responsible for all the product level installations and worked on software deployment to production.
- Ticket management for fixed line customers and MVNO customers.
- Handling tickets through BMC REMEDY providing the appropriate analysis/solution to the issues. Automated tasks using bash script.
- Providing KT with new joiners(GET) and assisting them to achieve required output for the team and keeping maintenance of documentation.
- Taking up new activities, Documentation and have explained same to the team.
Education
Bachelor - Electronics and Telecommunication
Bharati Vidyapeeth Collage of Engineering For Women
Katraj, Pune01.2022
HSC - undefined
Mksss Mahilashram Junior College
Karvenagar, Pune01.2018
SSC - undefined
Mahatma Gandhi Vidyalaya
Rajgurunagar, Tal-Khed, Pune01.2016
Skills
- UNIX
- Putty
- Oracle SQL Developer
- OneITSM for ticket management
- BMC Remedy
- Service Now
- WinSCP
- FileZilla
- Zabbix
- Dynatrace
- Control-M
- Grafana
- Splunk
- SOAP UI
Personal Information
Name: Shreya Jyotinath Shinde. Date of Birth: 2000-08-28 Nationality: Indian Current Stay: Pune I hereby declare that all the information as furnished above is true to the best of my knowledge & belief. Yours faithfully Shreya Shinde.
Timeline
Senior Executive
Vodafone Shared India Pvt Ltd
08.2022 - Current
HSC - undefined
Mksss Mahilashram Junior College
SSC - undefined
Mahatma Gandhi Vidyalaya
Bachelor - Electronics and Telecommunication
Bharati Vidyapeeth Collage of Engineering For Women