Shreyash Dabir
NASHIK
Summary
Dynamic IT Support Executive with proven expertise at Energise Boutique Resorts Pvt Ltd, specializing in network troubleshooting and system administration. Adept at managing IT asset inventories and providing exceptional customer service. Skilled in firewall monitoring and remote troubleshooting, ensuring seamless operations and user satisfaction across diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT SUPPORT EXECUTIVE
ENERGISE BOUTIQUE RESORTS PVT LTD
NASHIK
02.2025 - Current
- Administer the system support for IT assets.
- Troubleshoot the issue related to CCTV, LAN,WAN,DESKTOP,LAPTOP,ACCESSPOINT
- Manage & maintain the EXCEL file for IT asset inventory.
- Do timely update of the systems.
- Monitoring of the firewall.
ASST SYSTEM ADMINISTRATOR
QYUKI DIGITAL MEDIA PVT LTD
MUMBAI
07.2023 - 01.2025
- Troubleshooting/diagnoses kill on issue of hardware/ software.
- Provide timely technical support to end user & work with them to solve problems.
- Manage the IT asset inventory of server/storage/laptop/desktop etc.
- Troubleshoot the network related issue(LAN,WAN,WIFI).
- Worked on pfsense firewall.
- Managed all the accesspoint. Do daily checking of all accesspoint.
- Do regular Update of all the system.
- Daily backup taken of all users on GDrive.
SUPPORT EXECUTIVE
CareIO Infotech Pvt Ltd
NASHIK
10.2021 - 06.2023
- Support users with their queries and give them proper solutions.
- Clients are totally U.S.-based; all radiology firms are our clients.
- We provide support to the client for the software that we developed and provided to them.
- Coordinate with the client, understand the issue, and give the proper solution.
- Support is provided for software related issues.
IT SUPPORT ENGINEER
NET Business Solution Ltd(Mahindra and Mahindra Finance Ltd))
NASHIK
07.2018 - 09.2021
- Built and provided basic end-user troubleshooting, desktop support, and Windows systems.
- Resolved issues with systems, hardware, and telephones quickly and accurately.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Support is provided for hardware, as well as software support.
- Handle 300 user of the organisation.
Desktop Support Engineer
MINITEK SYSTEMS PVT LTD
NASHIK
02.2017 - 06.2018
- Relocated and configured the desktop computer to facilitate office moves and new employee workstations.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed new or upgraded hardware and software, and coordinated.
- Installation and follow-up with the user to achieve customer satisfaction.
Education
Masters of Computer Management (MCM) - Software Development
Institute of Management Research &Technology(IMRT)
NASHIK04-2015
Bachelor of Business Management(BBM) - International Business Management
B.Y.K College of Commerce
NASHIK04-2013
HSC - Commerce
B.Y.K College of Commerce
NASHIK06-2009
SSC -
Vidya Prabodhini Prashala
NASHIK06-2007
Skills
- Technical support
- Network troubleshooting
- System administration
- Asset management
- Firewall monitoring
- Customer service
- Windows 7, 8, 10
- Linux 7, 8
- AWS
- Google Drive
- Microsoft Office
- Ability to perform remote troubleshooting and provide clear instructions
- LAN cable punching and crimping
- Ability to work in a group, as well as individually
Certification
- I have successfully completed all the program requirements and have been certified as a Red Hat Certified System Administrator
- I have successfully completed all the program requirements and have been certified as an AWS Certified Solutions Architect – Associate
Languages
Marathi
First Language
English
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
PERSONAL TRAITS
- Good Organizational Behaviors.
- Ability to learn quickly.
- Good communication skills.
- Ability to work in groups
INTERESTS
- Listening to music
- Indoor & Outdoor Gamming
- Net surfing
Timeline
IT SUPPORT EXECUTIVE
ENERGISE BOUTIQUE RESORTS PVT LTD
02.2025 - Current
ASST SYSTEM ADMINISTRATOR
QYUKI DIGITAL MEDIA PVT LTD
07.2023 - 01.2025
SUPPORT EXECUTIVE
CareIO Infotech Pvt Ltd
10.2021 - 06.2023
IT SUPPORT ENGINEER
NET Business Solution Ltd(Mahindra and Mahindra Finance Ltd))
07.2018 - 09.2021
Desktop Support Engineer
MINITEK SYSTEMS PVT LTD
02.2017 - 06.2018
Masters of Computer Management (MCM) - Software Development
Institute of Management Research &Technology(IMRT)
Bachelor of Business Management(BBM) - International Business Management
B.Y.K College of Commerce
HSC - Commerce
B.Y.K College of Commerce
SSC -
Vidya Prabodhini Prashala
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