Shruti Khetwani
Risk Analyst
Mumbai
Summary
Knowledgeable analyst with solid background in risk assessment and mitigation strategies. Recognized for developing effective risk management frameworks and contributing to successful navigation of complex financial landscapes. Demonstrated expertise in data analysis and risk modeling, ensuring compliance and minimizing potential threats.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Risk Analyst
Ubs Business Solutions
05.2023 - Current
- Part of the Global wealth management's central supervision team.
- Trade review for HNI and ultra HNI clients, communication review, internal risk analysis, compliance supervision
- Reduced operational risks by developing and enforcing stringent compliance policies across departments.
- Trainer in charge for new joiners in the team
- Investigated allegations to check validity and recommend actions to minimize risk.
- Part of the company's Fun committee
Senior Account Processing Officer
CIBC
02.2022 - Current
- Accountable for providing professional, timely and efficient service to various Business units and their client requests through the processing of complex and often multi-product financial and non-financial transactions within WMO (wealth management operations) Client Operations. Develop project concepts and maintain optimal workflow.
- Reconcile: Client transactions/positions/cash against fund company transactions to identify errors.
- Process Financial Transactions: Deposits, withdrawals, exchanges, transfers in, transfers out, adjustments.
- Communicate: With colleagues in WMO, Client Operations, internal and external business partners to identify repetitive issues, evaluate and implement solutions to improve service.
Lending Specialist & Asst. Branch Manager
CASH4YOU CORP
04.2021 - 09.2021
- Sanctioning instalment loans to personal borrowers - conducting customer analysis, credit checks, spending pattern analysis and employment validation.
- Sanctioning of pay day advances to maintain cashflow in the branch and cross selling instalment loan products to perspective customers (keeping portfolio in mind) along with collection action for delinquent debtors and negotiating payment arrangements to make sure payments are up to date.
- Created a roadmap to allow best service standard in regards to opening accounts, meeting KYC standards for all the branches across Mississauga and the GTA region.
- Identified valuable solutions for customers with credit problems so, they could improve the same and be approved for mortgages and loans.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Customer Service Representative Specialist
HGS Canada
12.2020 - 04.2021
- Worked with client Rogers communications as a customer care and loyalty specialist as a part of their inbound call team.
- Areas of service included working on existing contracts to make changes and price reductions, billing enquiries and explanation, customer grievance redressal, policy clarification, credit adjustment and sale of their new products.
- Uphold strict quality control policies and procedures during customer interactions.
Client Relations & Sales Executive (Part time)
Dynamic Buildtech Ltd
01.2017 - 01.2019
- Analysed and suggested an appropriate client relation, retention, and sales strategy for 2 of their housing projects as team lead.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mortgage and Housing loan consulting.
Education
Post Graduate Certificate - International Business Management
St. Clair College
Windsor, ONMaster's - business administration (Marketing)
MET Institute of Management
Bachelor of Commerce - Finance
H.R College of Commerce & Economics
Marketing and Psychology - undefined
University of California, Berkeley
Skills
- Integrity
- Product Knowledge
- Sales/Upselling
- Financial analysis
- Debt and credit management
- Presentation & communication skills
- Business & Accounts
- Collections proficiency
- Second Decision making
- Digital Marketing
- Financial planning expert
- Risk mitigation
- Scenario analysis
- Quantitative analysis
- Microsoft Excel
- Data interpretation
- Time management
- Analytical thinking
- Active listening
- Trend analysis
- Interpersonal communication
- Multitasking
- Excellent communication
- Continuous improvement
- Team collaboration
Certification
Canadian Investment Funds Course, IFSE institute, in progress
Awards
- 2024 & 2025 hosted the UBS CS - first integration fireside chat townhall
- 2021, Power performer for Cash4you multiple times over 6 months
- 2020-2021, First to agent to graduate to a full time Client relations specialist from a class of 400 trainees
- 2021, Highest sales in January, February, and March
Systems
- MS Office
- Maestro
- SGI
- Vision 21
- Eportal
- Powercheck
- Western Union
Timeline
Risk Analyst
Ubs Business Solutions
05.2023 - Current
Senior Account Processing Officer
CIBC
02.2022 - Current
Lending Specialist & Asst. Branch Manager
CASH4YOU CORP
04.2021 - 09.2021
Customer Service Representative Specialist
HGS Canada
12.2020 - 04.2021
Client Relations & Sales Executive (Part time)
Dynamic Buildtech Ltd
01.2017 - 01.2019
Master's - business administration (Marketing)
MET Institute of Management
Bachelor of Commerce - Finance
H.R College of Commerce & Economics
Marketing and Psychology - undefined
University of California, Berkeley
Post Graduate Certificate - International Business Management
St. Clair College
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