Summary
Overview
Work History
Skills
Certification
Timeline
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Shruti Shankar

Pune

Summary

Results-oriented writing professional with 15 years of experience in preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

16
16
years of professional experience
6
6
Certifications

Work History

Technical Adoption Manager

Barclays Technology Center Pune
07.2018 - Current
  • Work effectively across the organization with stakeholders, create change management procedures & processes. Help Service teams, and subject matter experts to develop and support new and existing products, features, and services.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Establish writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving or surpassing them.
  • Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
  • Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
  • Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.

Senior Knowledge Engineer

Veritas Technologies LLC
09.2015 - 05.2018
  • Expand & refine customer self-service strategy for online help and training Design and create outstanding technical, how to, and troubleshooting knowledge content Gap Analysis - Gather customer and user feedback to improve and develop content
  • Manage and monitor knowledge management system for customer feedback, usage, and utilization Work directly with product teams to understand new product features and enhancements.
  • Initiate and recommend creative ways to improve technical information deliverables and processes Review technical information prepared by other team members for clarity and content.
  • Define document lifecycle and gain awareness of customer issues and documentation usage from customer's perspective through field reports.
  • Facilitated seamless integration of legacy databases into new knowledge management platforms through effective schema mapping techniques.

Knowledge Manager

Veritas Technologies LLC
05.2012 - 09.2015
  • Promoted employee engagement in knowledge sharing activities through incentives such as recognition programs and rewards systems
  • Evaluated various knowledge management tools and technologies, recommending appropriate solutions to meet organizational needs
  • Improved knowledge management processes by identifying gaps and implementing effective solutions
  • Assisted project managers in capturing and retaining valuable project-related knowledge for future reference and reuse
  • Increased collaboration among teams by creating cross-functional platforms for sharing expertise and best practices

Infosys Limited
08.2008 - 04.2012
  • My work involves managing and monitoring a Windows 2008/2003/2000infrastructure with Enterprise Administrator Rights Documenting all the changes and Continuous monitoring of server health (CPU, memory and disk space) Managing 500+ AD integrated domain controllers, DNS and DHCP servers in entire global through Remote desktop and ILO connection.
  • Managing user's, groups in the AD, Delegation of rights in the AD, Creation of site, site link for a new site in the AD, Managing group policy.
  • Managing and configuring replication topologies within site and between sites.
  • Managing DNS and DHCP servers.
  • Creation of DHCP scopes configures fault tolerance for DHCP scope.
  • Creation of DNS records as per the requirement.
  • Resolving AD related issues like Replication issues, User, and group management, Start up script issues, group policy issues.
  • Responsibilities include Domain Controller promotion and demotion.
  • Promotion and demotion of Domain controller on win2k3 and win2k8 servers.
  • Also worked on Win2k3 to Win2k8 Domain controller migration project.
  • Domain controller lifecycle management (via HP asset management) Automating task like Creating DNS records, Adding members to the group.
  • Backup and Restore of AD objects VMware ESXi 4 and Microsoft virtual server 2005 configuration Arranging and participating client meeting for effective error Management of DHCP.
  • Creating and maintaining scope options, reservations, exclusion lists in DHCP.

Skills

    Requirements Gathering

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Certification

Certified Knowledge Manager

Timeline

Technical Adoption Manager

Barclays Technology Center Pune
07.2018 - Current

Senior Knowledge Engineer

Veritas Technologies LLC
09.2015 - 05.2018

Knowledge Manager

Veritas Technologies LLC
05.2012 - 09.2015

Infosys Limited
08.2008 - 04.2012

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Shruti Shankar