Shubham Hol
Technical Support
Pune
Summary
Dynamic leader with a proven track record at Concentrix Services India Ltd, enhancing customer satisfaction and team performance through innovation management and problem-solving abilities. Excelled in process optimization and conflict resolution, boosting employee morale and customer satisfaction scores significantly. Skilled in data analysis and team building, achieving operational excellence and driving business improvements.
Overview
1824
1824
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
L2 Technical Support
Concentrix Services India Ltd
Pune
06.202 - Current
- Improved customer satisfaction and reduced downtime by resolving technical issues efficiently.
- Enhanced team performance through training and process optimization.
- Provided exceptional remote support, expediting troubleshooting.
- Managed and motivated employees, fostering productivity and engagement.
- Implemented agile methodologies and process improvements to boost efficiency.
- Developed a strong company culture focused on continuous improvement.
- Overhauled customer service protocols, improving satisfaction scores.
- Achieved departmental goals through strategic planning and effective performance management.
Customer Relationship Associate
Tech Mahindra Business Services
Pune
06.2019 - 05.2022
- Improved customer satisfaction by quickly resolving issues.
- Monitored trends and competitors for strategic insights.
- Boosted revenue through upselling and personalized marketing.
- Hosted events to strengthen client relationships.
- Collaborated across teams for seamless customer support.
- Analyzed feedback for continuous improvement.
- Trained staff and improved team productivity.
Education
Bachelor of Science - Civil Engineering
YSPM, YTC
Satara 06.2014 - 03.2019
Skills
Innovation management
Problem-solving abilities
Performance Management
Multitasking
Team building
Performance reviewing
Business Analysis
Quality Control
Data Analysis
Employee Training
Conflict Resolution
Process Optimization
Certification
Lean Six Sigma Green Belt
Timeline
Business Analytic Foundation
11-2024
Lean Six Sigma Green Belt
10-2024
Customer Relationship Associate
Tech Mahindra Business Services
06.2019 - 05.2022
Bachelor of Science - Civil Engineering
YSPM, YTC
06.2014 - 03.2019
L2 Technical Support
Concentrix Services India Ltd
06.202 - Current
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