Shubham Jagtap
Pune
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Deputy Manager CBT
Ecom Express Pvt Ltd
08.2022 - Current
- Managing a team of 10 field Recruiter.
- Managing 49 dispatch centers along with the 350+ delivery partners of Pune.
- Working on identification and acquisition of local vendors /retailers nearby dispatch center of Delivery at variable rates for last-mile delivery of shipments to end-customer.
- Hired and trained Delivery staff to improve effectiveness of last mile operations.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Negotiated pricing and terms with vendors to secure best value for company.
- Furnish the MIS reports on time with accuracy
- Data mining, date forecasting, data analysis
Manager
Delhivery Private Limited
08.2020 - 08.2022
- Managing a team of 10+ Associates & Senior Associates.
- Working on identification and acquisition of local vendors /retailers nearby dispatch center of Delhivery at variable rates for last-mile delivery of shipments to end-customer.
- Synchronizing with core operation on-ground team of Delhivery and last-mile leadership team for dispatches of agents and escalations.
- Ran on-ground operations for 30+ cities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved operational planning and business frameworks to enhance resource utilization.
- Evaluated report data to proactively adjust and enhance operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and dispatch center demands.
- Directed staff to manage and improve dispatches in critical area .
Associate
Delhivery Private Limited
04.2018 - 07.2020
- Small and medium-sized enterprises merchants acquisition for B2C category clients business account setup.
- Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve dispatch results.
Business Development Associate
Bajaj Allianz general insurance company
01.2017 - 03.2018
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Referred customers to specialized selling teams to build long term trust.
- Verified work aligned with service levels agreed and client requirements.
- Negotiated contracts and closed sales with new and existing clients.
- Developed business pipeline using cold and warm techniques.
Education
MBA - Marketing Management And Research
CES R.M Dhariwal Institue of Management
Nigdi 01.2019 - 03.2022
Bachelor of Commerce - Accounting And Business Management
RJSPM
Bhoasri 04.2013 - 03.2016
HSC - Commerce
Modern Jr. College
Nigdi 03.2011 - 03.2013
SSC -
Saraswati Vishwa Vidhyalaya
Nigdi 03.2010 - 03.2011
Skills
Last Mile Supply & operations
Staff Management
Negotiation
Operations management
Project Management
Schedule optimization
Financial Management
Business planning
Business administration
Relationship management
Strategic planning
Hiring and training management
Timeline
Deputy Manager CBT
Ecom Express Pvt Ltd
08.2022 - Current
Manager
Delhivery Private Limited
08.2020 - 08.2022
MBA - Marketing Management And Research
CES R.M Dhariwal Institue of Management
01.2019 - 03.2022
Associate
Delhivery Private Limited
04.2018 - 07.2020
Business Development Associate
Bajaj Allianz general insurance company
01.2017 - 03.2018
Bachelor of Commerce - Accounting And Business Management
RJSPM
04.2013 - 03.2016
HSC - Commerce
Modern Jr. College
03.2011 - 03.2013
SSC -
Saraswati Vishwa Vidhyalaya
03.2010 - 03.2011
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