Shubham Kulthe

• Performed daily cash balancing and reconciliation, accurately recording transactions to maintain financial integrity.
• Managed end-of-day cash reconciliations, ensuring all cash receipts matched bank deposits with a high degree of accuracy.
• Utilized accounting software to track cash transactions and reconcile cash flows with ledger entries, achieving 100% accuracy rate in all reconciliations.
• Identified and resolved discrepancies in cash and bank balances, proactively investigating causes to minimize future errors.
• Prepared daily, weekly, and monthly reports on cash flow and reconciliation activities for senior management review.
• Implemented best practices in cash handling procedures, reducing discrepancies and improving cash flow tracking.
• Provided training and mentorship to new team members, improving accuracy and consistency in cash handling and reconciliation processes
• Oversaw team adherence to cash handling procedures and compliance standards, resulting in a substantial reduction in discrepancies.
• Reviewed production schedules and streamlined processes.

· Responsible for indexing and verifying records accurately

· Part of a pilot process, helped in successful transition and establishing business

· Maintain accurate records including quality assurance, conversions, routing of documents

· Daily reports, RCA sheet and migration tracker as trainer further responsibilities

· Connect with the development team on inputs of RPA (Robotic Process Automation) forms Floor support in high volume quarter and year ends

· Works on Investment allocations and other parts for the plans as per the client requirements

· Works on setting up of the new plans after the onboarding and termination of the plans at the time of boarding

· Works on daily reports for the US counterparts

· Handling MIS report, Daily Task report and Attendance tracker

· Works as a quality checker in the process

· Handling processes related queries for the new joiners.

· Dealing with people in a manner which shows sensitivity, tact, and

· professionalism, internally and externally Assisting with training and orientation activities as needed or directed

· Assisting in creating and maintaining training completion records for all team members

• To work on Retirement quote for defined benefits and defined contribution members

• To work on Death and transfer quotes for Defined benefits and Defined contribution members

• To work on members benefits settlement as per plan provisions

• To create standard Documentation templates of the team

• To review queries before sending it to UK team

• Point of contact for the team

• To take sessions for the team about the trainings and answer the queries

• Maintain query tracker

• To reduce referral rate of the team

• To create and maintain SOP’s.

• Try to understand knowledge gaps of the team and get those cleared with onshore team.

• To review if all SLA cases are cleared.

• To allocate all the cases to trained resources

• To clear all the financials’ received on the same day

• To reduce the backlog with current volume

• To work closely with the vendor in order to clear the volume.

• To clear speciality queue on priority and non-financial within SLA.

• To review high dollar requests and make sure to clear them ASAP

• Point of contact if there is issue while pulling the requests

• To update the coding for newly trained resources to let them pull only trained cases

• To process ACH (Account Clearing house) request via Use form/Service request.

• To process withdrawals, Loan Payouts and distributions and RMD’s to participant depends upon plan provisions.

• Record keeping, correction and endorsement of DC (Defined contribution) 401 K plans.

• To process contributions, Recordkeeping loan payments, Rollovers, Contract to contract funds transfer, Change terms of loans.

• To process incoming funds with defined investments by client on same date.

• To evaluate monthly team quality for Service concerns and errors received for team.

• Training and mentoring new joiners on the DC plans.

• As part of Self Corrected Team need to make sure of the allocation of Quick fix project and Handling

escalations received on the same day.