Games
Shubham Lad
Risk & Fraud | KYC | Operations
Pune
Summary
Dynamic KYC Analyst with a proven track record at Barclays, enhancing compliance through meticulous due diligence and customer risk assessments. Skilled in "Know Your Customer" (KYC) and analytical problem-solving, I significantly mitigated financial risks. Excelled in training peers, boosting team productivity and effectiveness by fostering a culture of continuous learning and improvement.
Overview
7
7
years of professional experience
3
3
Languages
Work History
KYC Analyst/ Personal Banker
Barclays
04.2023 - Current
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Collaborated with various teams (Relationship, Client Servicing, Credit, AML) and global functions (Investment Bank, Barclays Wealth, Corporate Bank) to deliver a unified client experience.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Determined customer risk ratings based on analysis and research findings.
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
KYC Analyst/ CSA
Concentrix Daksh
09.2021 - 04.2023
- Conducting end to end KYC Analysis for Limited Companies, Partnership Firms, Charity, Clubs associations & Sole Traders.
- Initiating risk referrals for transactions made in high risk and sanction countries to Risk Assessment Unit to prevent money laundering and financial criminal activities
- Obtaining the supporting documents from the clients and submitting it to the quality assurance team to complete the KYC remediation procedure.
- Verifying trading and registered address from VAT, Google Street view, Royal Mail, Companies house, Accountants and Solicitors letters for business accounts to avoid strategic frauds.
- Identifying nature of business & source of funds to ensure the anti-money laundering & anti-terrorism financing policies and risk-free banking.
Customer Service Representative
Tech Mahindra Business Services
08.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Senior Customer Service Representative
Fareportal
02.2020 - 03.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
Debt Collector
Credence Resource Management
05.2018 - 01.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Bachelor of Commerce -
Kalinga University
04.2001 -
Higher Secondary Certificate - Science
Annasaheb Magar Mahavidyalaya
06-2015
Secondary School Certificate -
Sona I English Medium High School
06-2013
Skills
Know your customer
Document review
Anti-money laundering
Due diligence
Microsoft office
Transaction monitoring
Account verification
High risk account reviews
Problem-solving abilities
Analytical skills
Interests
Movies
Traveling
Timeline
KYC Analyst/ Personal Banker
Barclays
04.2023 - Current
KYC Analyst/ CSA
Concentrix Daksh
09.2021 - 04.2023
Customer Service Representative
Tech Mahindra Business Services
08.2020 - 09.2021
Senior Customer Service Representative
Fareportal
02.2020 - 03.2020
Debt Collector
Credence Resource Management
05.2018 - 01.2020
Bachelor of Commerce -
Kalinga University
04.2001 -
Higher Secondary Certificate - Science
Annasaheb Magar Mahavidyalaya
Secondary School Certificate -
Sona I English Medium High School
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