Shubham Parulekar
Mumbai
Overview
4
4
years of professional experience
Work History
Engineer- Industrial IOT
Clarios
04.2022 - Current
- First level customer support for issues pertaining to IT systems
- First point of contact for end user tickets raised via SNOW
- Providing Support on applications like Epicor Mattec, eLPA, GE proficy and all CAD related applications
- Co-ordinating with L2 support teams to resolve issues
- Co-ordinating with 3rd party vendors to assist in on-site support
- Acting as the first point-of-contact for ServiceNow tickets
- Monitoring of application and validation of application during patching activities
- Installation and troubleshooting of various 3rd party applications
- Team Size: 20+
- Tools: ServiceNow, Epicor mattec, eLPA
IT Service Desk Analyst
Travelex
07.2021 - 02.2022
- 8 months of work experience as an IT Service Desk Analyst in Travelex India Pvt Ltd.
- Work on and support development/improvement projects as assigned by management .
- Works with Team to achieve performance goals and increase productivity
- Handled troubleshooting and system support for 1000+ end users of the secure access management services systems, including hardware, applications, installations and configurations
Education
Bachelor of Science - Information Technology
Guru Nanak Khalsa College of Arts, Science And Co
Mumbai, India01.2020
Skills
- C Programming
- Proficient in C
- Java Programming
- Proficient in Python
- Proficient in React JS
- Windows Operating Systems
- Linux System Administration
- ServiceNow Administration
- Database Management
Experience Summary
- Experienced Engineer in the Industrial IIOT Domain with three years of honed skills in the IT Infrastructure industry.
- Expertise in software development pursued throughout academic journey.
- Strong foundation in engineering and technology, well-equipped to contribute to organizations seeking a professional who can seamlessly navigate the intersection of industrial processes and IT solutions.
Professional Certifications Trainings
- Various internal trainings for Networking
- Virtualization
- Storage/Backup
- Introduction to Manufacturing
- Hands-on working of a machine learning project entitled 'Sign Language Recognition'
Timeline
Engineer- Industrial IOT
Clarios
04.2022 - Current
IT Service Desk Analyst
Travelex
07.2021 - 02.2022
Bachelor of Science - Information Technology
Guru Nanak Khalsa College of Arts, Science And Co
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