SHUBHANGI Vasdev
Navi Mumbai
Summary
Accomplished Operations Specialist with over 15 years of core experience in payment processing, transactional workflows, data reconciliation, and process optimization within financial services, complemented by active hands-on experience in Insurance Advisory and Distribution. Holds certification in IC-01 Principles of Insurance (III) and actively preparing for IC-11 Practice of General Insurance (Dec 2026). Proven track record in maintaining strict SLAs, executing User Acceptance Testing (UAT), implementing Straight-Through Processing (STP), and driving regulatory compliance. Ready to combine deep operational rigor with strong insurance domain knowledge for the Specialist - Insurance Operations role at Marsh.
Overview
1
1
Certification
16
16
years of professional experience
Work History
PART-TIME INSURANCE SALES PARTNER / ADVISOR
Max Life Insurance | Niva Bupa Health Insurance | Future Generali General Insurance
01.2021 - Current
- Acted as an independent insurance sales partner, overseeing policy distribution and providing client advisory across Life (Max Life), Health (Niva Bupa), and General Insurance (Future Generali).
- Evaluate customer needs and risk profiles to guide clients on policy terms, premium structures, coverage limits, and underwriting requirements.
- Facilitated end-to-end operations for policy issuance, documentation verification, renewal tracking, customer onboarding, and claims support, ensuring a smooth client experience.
- Ensured adherence to IRDAI statutory regulations, agency management protocols, and risk compliance frameworks, maintaining integrity and trust in client relationships.
- Demonstrated theoretical and practical knowledge of insurance concepts by clearing IC-01 (Principles of Insurance) and actively preparing for IC-11 (Practice of General Insurance) scheduled for December 2026.
OPERATIONS SPECIALIST – PAYMENT AUTHORISATION
Currencies Direct India Pvt. Ltd.
04.2018 - Current
- Ensured 100% data quality and compliance for high-value B2B and B2C payment receipts via SWIFT, bank transfers, debit cards, and checks.
- Managed workload and cross-functional task queues to consistently achieve high-volume transaction processing within strict service level agreements (SLAs).
- Automate manual allocation processes by introducing Straight-Through Processing (STP) solutions that drive operational efficiency and reduce turnaround time.
- Participate actively in User Acceptance Testing (UAT) for operational system changes to verify accuracy, consistency, and alignment with SOPs.
- Conducted transactional audits and maintained real-time error tracker to enforce compliance guidelines and mitigate operational risks.
- Received the Best Employee award (Dec 2023) for processing maximum transaction volumes with zero quality defects.
SENIOR ASSOCIATE – PAYMENT PROCESSING AND AUTHORISATION
State Street Syntel Services Pvt. Ltd.
01.2011 - 03.2018
- Handled Continuous Linked Settlement (CLS) FX Deals and AUSTRACLEAR payment operations in alignment with statutory frameworks.
- Processed complex offline market-specific transactions (including BRL and THB) through specialized Order Management Systems (OMS) and adherence to regulatory procedures.
- Monitored live execution queues to resolve unprocessed trade/SWIFT instructions, to ensure compliance with currency cutoff deadlines.
- Spearheaded a Lean project to implement STP for manual receipts, significantly reducing manual intervention points.
- Received company-wide recognition awards in 2012 and 2014 for exemplifying core organizational values and quality.
CUSTOMER RELATION EXECUTIVE
WNS Global Solutions Pvt. Ltd.
06.2010 - 12.2010
- Documented and escalated customer grievances to British Airways teams, ensuring timely resolution and enhancing customer satisfaction.
- Managed client communications for WNS Global Solutions service requests and escalations.
- Collaborated with cross-functional teams to improve service delivery standards and maintain accurate customer interaction logs, contributing to a streamlined customer experience.
- Coordinated daily process workflows across WNS operations and support teams.
- Documented case details in WNS systems and shared accurate updates.
Education
Bachelor of Commerce (B.Com) - Accounting & Finance
Gurukul College of Commerce
01-2009
Diploma - Office Automation
Keerti Institute
Mumbai01-2006
MS-CIT (IT Certification) -
Keerti Institute
Mumbai01-2004
Skills
- Life Insurance (MaxLife)
- Health Insurance (Niva Bupa)
- General insurance (Future Generali)
- Insurance Claim Processing
- Insurance Risk Assessment
- Product underwriting
- Agency & Client Management
- Risk compliance
- Regulatory compliance
- Operations management
- Process management
- Data Quality & Accuracy
- Automation solutions
- User testing
- Continuous Improvement
- MS Office proficiency
- Insurance Domain Knowledge
Personal Information
Title: Insurance & Payment Operations Specialist
Certification
IC-01: Principles of Insurance
Insurance Institute of India (Cleared), IC-11: Practice of General Insurance
Insurance Institute of India (Appearing Dec 2026)
LANGUAGES
English | Hindi | Marathi
Timeline
PART-TIME INSURANCE SALES PARTNER / ADVISOR
Max Life Insurance | Niva Bupa Health Insurance | Future Generali General Insurance
01.2021 - Current
OPERATIONS SPECIALIST – PAYMENT AUTHORISATION
Currencies Direct India Pvt. Ltd.
04.2018 - Current
SENIOR ASSOCIATE – PAYMENT PROCESSING AND AUTHORISATION
State Street Syntel Services Pvt. Ltd.
01.2011 - 03.2018
CUSTOMER RELATION EXECUTIVE
WNS Global Solutions Pvt. Ltd.
06.2010 - 12.2010
Bachelor of Commerce (B.Com) - Accounting & Finance
Gurukul College of Commerce
Diploma - Office Automation
Keerti Institute
MS-CIT (IT Certification) -
Keerti Institute