Shuvom Basu

Job Advertising: Create and post detailed job ads on Indeed, including comprehensive job descriptions and candidate requirements.

Candidate Screening: Review incoming resumes to shortlist candidates based on their qualifications and alignment with logistics roles.

Initial Outreach: Contact potential candidates to assess their interest and suitability for the role.

Background Verification Coordination: Follow up with selected candidates to ensure timely completion of background checks and drug screenings.Process Management: Maintain accurate records of candidate interactions, screening outcomes, and verification statuses.

Stakeholder Collaboration: Coordinate with hiring managers and relevant teams to streamline the recruitment process.

Seller Assistance:Respond to seller inquiries via phone, email, and chat.Address concerns related to listings, payments, returns, and policy compliance.

Issue Resolution:Troubleshoot and resolve seller issues efficiently.Guide sellers on account health, performance metrics, and compliance.

Order & Inventory Management:Assist sellers with order processing, cancellations, refunds, and stock updates.Provide insights on inventory planning and fulfillment.

Policy & Compliance Support:Ensure sellers adhere to Amazon's policies and marketplace guidelines.Educate sellers on best practices to maintain good account standing.

Technical & Process Support:Help sellers navigate Amazon's tools, dashboards, and reports.Provide basic troubleshooting for technical issues with listings and payments.

Escalation Handling:Identify complex issues and escalate them to the appropriate teams.Ensure timely resolution while keeping sellers informed.

Escalation Handling: Identify and escalate complex issues for timely resolution.

Data Management: Maintain accurate records and follow up as needed.

Customer Satisfaction: Provide a seamless, personalized experience to enhance loyalty.

Customer Assistance: Address inquiries via chat, email, and phone on orders, payments, refunds, and accounts.

Issue Resolution: Troubleshoot and resolve customer concerns efficiently.

Order Management: Handle tracking, cancellations, replacements, and returns.

Policy Compliance: Ensure adherence to Amazon's guidelines for secure interactions.

Technical Support: Assist with basic troubleshooting for devices and services.