Shweta Fulawade - Matele

• As a Problem Manager, proactively identifying and categorizing problems to enhance service delivery and minimize impact on operations. Leading
  root cause analysis (RCA) efforts, utilizing various methodologies to determine the underlying issues. Also Driving initiatives aimed at improving overall service quality and user satisfaction through effective problem
  management.
  • As a Change Manager worked with TOLL and Team Global Express (TGE) Projects by reviewing the production changes, getting all the Approvals and Documents in place before change implementation, Accordingly
  Approving the change, recording the change status after change implementation. Execute all the ITIL based Change and Release Management processes ensuring that there is no disruption or degradation of service during life cycle of change.

Awards & Recognitions:
• Received RISE Insta Award.
•Appreciation from Clients for timely delivery of tasks.

• As a Change Manager execute all the ITIL based Change and Release Management processes, reviewing the production changes, getting all the Approvals and Documents in place before change implementation,
  Accordingly Approving the change, recording the change status after change implementation. Ensuring that there is no disruption or degradation of service during the lifecycle of the change.
  • Build and align the Change release calendar, working closely with development managers and DTS release managers from other platform teams.
  • Supported applications through strategic scheduling and planning software releases for application software deployments to production environments.
  • As a Business Continuity Manager (BCM), Getting the BIA (Business Impact
  Analysis), RA (Risk Assessment), SCP (Service Continuity Plan), DR (Disaster Recovery) done on yearly basis with respective Application/ Tool Owners.
  • Managing end-to-end project management operations and ensuring qualitative service delivery and project completion on time
  • Monitoring monthly metrics & KPIs, ensuring adherence to operational standards and consistently applying them; developing & monitoring escalation processes to ensure that SLAs were achieved.
  • Awards & Recognitions:
  • Won Star Performance Award in Nov'17
  • Best Team Award for going Extra Mile and delivery the project on time in
  Jan'17
  • Received Appreciation for Team management, Audit handling, Resource Allocation and Task Management in ATOS, Pune

• Worked on Projects like OKQ8 Sweden, Maersk Supply Services as BizTalk Team Lead.
• Provided high-end technical support, managed incidents and ensured high end-user satisfaction levels through solution of their problems.
• Supervised end-to-end delivery of projects by conducting cross-functional coordination with Project Manager and other teams including resource mobilization, deploying / implementing tools, managing processes associated within preset deadlines; managing risks and planning for contingencies.
  Awards & Recognitions:
  · Received multiple appreciation for completing the project functions and support on time, ensuring Fast delivery of integrations and assigned tasks at L&T Infotech
  · Won Project Star Award for ensuring smooth flow of Business-Critical Applications at Capgemini in 2012
  · Appreciations for ensuring Fast delivery of integrations.

Expertise in BizTalk Server 2006 R2/2009/2010/2013/2013 R2 including Schemas, Maps, Orchestrations, Pipelines and BAM. Also Unit/Integration Testing of BizTalk applications, deploying installation packages on test and acceptance servers .
Worked on below Projects:
• Jeevan AM - Technip, Norway
• Neste Oil Corporation, Finland
• Statoil Fuel and Retail (SFR), Finland
• KPN PM-DM, Netherlands
Awards & Recognitions:
· Won Project Star Award for ensuring smooth flow of Business-Critical Applications
· Appreciations for ensuring Fast delivery of integrations and 24*7 Production support