Shyamshankar Shukla

• Experienced in Cornerstone OnDemand (CSOD) LMS Administration, supporting Learning Management, Reporting, and user management activities for global clients.
• Managed user accounts, security roles, permissions, and access-related troubleshooting within the LMS platform.
• Provided LMS support by resolving issues related to user access, learning assignments, course completions, and system functionality.
• Supported training operations through learner administration, content management, and user provisioning activities.
• Hands-on experience troubleshooting SSO (SAML) authentication and login-related issues.
• Created and analyzed LMS reports and dashboards to support customer and business requirements.
• Performed bulk uploads, data validation, and user data management activities using system tools and integrations.
• Conducted API testing and supported third-party integrations and data synchronization processes.
• Worked with FTP/SFTP integrations to support automated data transfers and LMS operations.
• Debugged basic front-end and system issues using HTML, browser developer tools, and log analysis.
• Managed customer support cases through Salesforce CRM and coordinated escalations with internal teams.
• Collaborated with engineering and infrastructure teams to resolve platform and production-related issues within SLA timelines.

• Troubleshot technical issues for clients, identifying root causes and implementing solutions.
• Provided timely product support to customers, improving their satisfaction and experience.

• • Communicated with customers through Slack, email, and Google Meet to resolve technical and product-related inquiries efficiently.
  • Provided end-user support by troubleshooting application issues, user access problems, and system-related concerns to ensure customer satisfaction.
  • Managed and tracked customer issues using tools such as Excel, GitLab, Salesforce, and ticketing systems to ensure timely resolution.
  • Collaborated with engineering and cross-functional teams to resolve complex technical issues and support escalations.
  • Leveraged technical knowledge from a Product Engineer background to identify root causes and deliver effective customer-focused solutions.
• Facilitated seamless integration of product components by collaborating with cross-functional teams.
• Recorded and maintained detailed build, quality, and performance records to support project tracking.

• Assisted students in resolving coding and technical queries related to Full Stack Web Development.
• Guided students with concepts in HTML, CSS, JavaScript, Node.js, and problem-solving techniques.
• Conducted doubt-solving sessions and provided support for assignments and projects.
• Helped students debug code and improve their understanding of frontend and backend development concepts.
• Collaborated with mentors and instructors to ensure effective student learning and engagement

Participated in professional development workshops to continuously improve teaching assistance techniques.

Promoted student learning with adaptable teaching, motivational, and evaluation techniques.

Implemented best practices in hiring, evaluating, mentoring new teachers that resulted in higher quality teaching staff.