Sibsankar Das
Sales Operation Analyst
Pune
Summary
Experienced professional skilled in sales, quoting, contract management, and order processing. Proven track record in collaborating with sales teams to structure deals accurately. Proficient in scoping enterprise license agreements and developing sales training programs. Strong at managing priorities, escalations, and ensuring operational efficiency. Excellent communicator and negotiator focused on delivering exceptional customer service. Seeking opportunities to drive business growth and enhance customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sales Operation Analyst
Broadcom Inc (VMWARE SOFTWARE PVT LTD, Pune)
2018.09 - Current
- Boosted sales efficiency by streamlining processes and implementing data-driven strategies.
- Identified opportunities for upselling and cross-selling through thorough market research and customer segmentation analysis.
- Coordinate with cross-functional teams (Corporate Systems Operation, Deal Desk, finance) for precise quotes and contract management.
- Generate quotes in Salesforce CPQ according to stakeholder requirements.
- Collaborate with the strategy team to execute policies aimed at enhancing operational efficiency.
- Manage priorities and escalations to meet customer needs.
- Provide support to new team members and conduct quality checks to maintain quoting accuracy and minimize revenue leakage.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
Senior Order Management Analyst
Wipro Limited
2016.08 - 2018.09
- Proficiently manage customer orders in SAP, ensuring timely and error-free processing.
- Oversaw the onboarding process for new team members, providing comprehensive training materials and guidance to ensure a seamless transition into the role.
- Reduced order discrepancies by conducting thorough audits and addressing potential issues proactively.
- Collaborated with cross-functional teams for seamless execution of large-scale projects, delivering results on time and within budget constraints.
- Improved customer satisfaction rates with timely and accurate order updates, ensuring smooth transactions from start to finish.
- Coordinated with suppliers for expedited delivery of high-priority orders, avoiding potential delays and ensuring customer satisfaction.
Sales & Marketing (JDA)
Just Dial Limited
2015.02 - 2015.11
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Reduced churn rate through proactive account management efforts focused on identifying potential issues before they escalated into cancellations or refunds requests.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
Education
MBA - Accounting And Finance
Indira Institute Of Management Pune University
Pune 2001.04 -
Bachelor of Commerce (BCom) - Commerce
Tripura University
Agartala, India 2001.04 -
Skills
Pricing Analysis
Additional Information
Training Programs Attended
- Certified Transactional Monitoring Training (Quality training)
- Business Communication
- Sales & Fulfillment T100
- Presentation Skills
- Knowledge management Awareness training
Accomplishments
- Honored with the "Customer First" award at VMware for driving initiatives to enhance customer experience.
- Received numerous SPOT and At Our Best awards from VMware for outstanding contributions
- Received a team award for maintaining 100% (Order Management domain).
- Earned four R&R Awards at VMware for top performance in each quarter since joining.
Application Used
- SFDC, CPQ Tool, EBS(Oracle)
- MODEL N Tool
- Confluence
- SharePoint
- SAPHana, BI tool, EA tool
- Admin Portal
Timeline
Sales Operation Analyst
Broadcom Inc (VMWARE SOFTWARE PVT LTD, Pune)
2018.09 - Current
Senior Order Management Analyst
Wipro Limited
2016.08 - 2018.09
Sales & Marketing (JDA)
Just Dial Limited
2015.02 - 2015.11
MBA - Accounting And Finance
Indira Institute Of Management Pune University
2001.04 -
Bachelor of Commerce (BCom) - Commerce
Tripura University
2001.04 -
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