Siddharth Chawda
Mumbai
Summary
Enthusiastic services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Fiercely competitive in my approach to acquire sales and able to handle complex situations from a tactical perspective. Dedicated customer service with motivation to maintain customer satisfaction and contribute to the company success. Excellent communicator with experience working in a demanding call center environment as a Sr. Customer Service representative. Energetic and reliable retail sales associate experience in a high end merchandise environment.
Overview
18
18
years of professional experience
Work History
Assistant Manager - Pre Sales TL
Kalpataru Developers
12.2022 - Current
- Training new associates in successful sales and performance strategies.
- Managing a team of 50-80 advisors.
- Increasing Trend in Conversion ratio from 4% to 7% in a span of 6-7 months and currently trending @ 8%.
- Setting up monthly targets on walk-in, call count & talk time bookings-Revenue as per AOP set for the FY23.
- Presenting weekly review to management based on performance, Trend analysis for presales YOY, Pre sales contribution in terms of walk-ins and revenue.
- Review HWC cases every month with the site closing TL and also push for re-visits.
- Coordinating with Digital and Marketing team for lead generation and pre sales creative, project specific during launch. Sending Monthly analysis for the leads received in regards to Qualified Vs Junk Vs actual received.
- Managing Data - WEB VDNB EDNV Cold calling etc.(SFDC)
- Assisting Sales team with completing customer transactions by driving revisits.
- Conducting daily effective sales huddles & deep Brief with advisors to focus on daily walk-in target that would convert walk-in to bookings. and also improve their conversions ratio as well.
- SFDC Refreshers, Project/Pricing update, site visit orientation every 2-3 month to know current updates and see the stage of construction.
- Performed statistical analysis to gather data for operational and forecast team needs.
Assistant Sales Manager - Closing
The Guardians Real Estate Advisory
12.2021 - 12.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- So Far generated revenue of close to 71cr across projects.
- Conducted daily effective sales huddles with team to focus on behaviors that would convert to sales.
- Trained and mentored new employees to grow sales market and increase customer satisfaction.
- Assisted sales team with completing customer transactions and managing issues.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients/Offers.
- Conducted weekly/monthly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Held weekly meetings with site head to identify techniques to overcome sales obstacles.
Sr. Customer Relations Executive
Rustomjee Developers
11.2018 - 12.2021
- Responsible for managing lead generation process run out of an outstanding contact center setup through direct marketing and contributing to the business top-line.
- End to end lead generation – Acquisition, nurturing, closure and transition. Converting digital, inbound, referral leads to site visits and eventually pushing them for closure.
- Managing relationships with team members and helping them understanding the project. Connecting with team member’s clients and convince them with regards to buying a property.
- So Far generated revenue of close to 58cr across projects.
- Responsible for customer insights, analytics and predictive buying behavior. Responsible to be onsite on regularly including heavy rush-days Weekends, Public- holidays.
- Responsible for sending walk-ins reports project & individually on a daily basis, revisits tracking, closure reports, comparison between CP Walk-in & our walk-in weekly, Trend in weekdays & weekend walk-ins individually n project wise, tracking SVP & SVC mainly for weekends, coordinating with MIS for predictive dialer management project wise or source wise etc. for generating leads from cold data.
- Timely managing when to do Fresh leads, follow ups, pending follows ups, dialer(cold calling) and re-churning of non-connect for today's fresh leads.
- With an average of 4% conversation across sites with minimum 2 bookings depending on ticket size, requesting for new leads month on month. Old data churning with average 4% conversation to drive walk-in across sites.
- Training new jonnie with complete data loading across sites, site visit touring, meetings with site heads and particularly site sales managers. Expressing views to the top management for generating more sales.
Sr. Associate Pre – Sales
Kanakia Spaces Pvt Ltd
11.2016 - 11.2018
- As Kanakia Group is a leading real estate development company we are responsible to approach premium investors and customers and let them know about new projects launched and check if they are interested in that project.
- Manage and strategize on available leads to target the right set of audience. Figure out newer avenues of database in order to expand the outreach.
- Pre Sales team Coordinates with the sales team to chart out site visits for customers and schedule one-on-one meetings with sales manager at site.
- Leads that typically come through inbound channels, such as Web Search or Digital marketing, and have expressed interest in a company's product. These leads have yet to interact with sales teams so we generate these leads & convince them for site visits.
- So Far able to close 10 deals with a revenue generations of 25cr.
- Training the new Joiner’s both the temporary and permanent employee’s. Coordinating with all the sites regarding new updates and offers.
Marketing Coordinator Ebco Pvt Ltd
E - Commerce
11.2014 - 09.2016
- Ebco was founded in 1963 as a Tool Room and subsequently diversified into furniture hardware and has ever since become India's leading manufacturer in the industry.
- Ebco is involved in manufacturing Office, Kitchen & Home Furniture fixture products.
- Also managed with the plants based out in Vasai & Palghar to maintain inventory in the absence of Sr. Managers.
- Ebco product manual: - managed the photo-shoot of more than 3000 products, updating the manual offline and also updating the website on timely basis.
- Certification Course done for importing LED lights from china, and managed the distribution for the same across India.
- Coordinated in making a new E-commerce portal to upload, update a few range of products online and in the sale of the same via the authorized distributors and vendors.
- Responsible for all e-commerce activities, web architecture and infrastructure requirements, and collaboration of information technology, sales, and operations teams to fulfill e-commerce business strategies.
Sr. Advisor
Tech Mahindra Business Services Ltd Pvt
11.2012 - 09.2014
- Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to the company success
- Served in Mobile Broad Band Process in Customer service.(UK)
- Also was crossed trained in the technical process to resolve the clients query in the first call itself(FCR)
- As and when required used to make a sale to earn extra incentives.
- It was a necessity to score 7and above on customer satisfaction survey(C-Sat).
Sr. Advisor
Travelocity WNS
06.2009 - 09.2012
- Initially started to work for Travelocity and transferred to Amex and the finally to Last minute deal as per business requirements.
- Travelocity: Manage bookings, cancellations & amendments of customers flight booking,
- Managing refunds as and when required.
- Helping them understand their itinerary of their booked tickets.
- Amex: - Purely customer service to make them understand their bills and also upgrading their card as and when required.
- Last Minute deal:- Manage bookings, cancellations & amendments of customers hotel booking.
Customer Care Associate
My Dollar Store - Retail Industry
03.2006 - 12.2007
- My Dollar Store was involved in the daily home necessity products used on a daily basic at a price of Rs-99/-only.
- Managed the cash point, inventory check list, and also visual merchandising.
- Arranging the sections to create more walk-ins to increase sale.
- Also handling the petty cash as and when required.
- End of the day sale to be updated in system and depositing the funds in banks.
Education
S.S.C -
St. John The Evangelist High School
Andheri 2004
H.S.C -
Lala Lajpatrai College
Mahalaxmi2006
Bachelor of Commerce
Lala Lajpatrai College
Mahalaxmi 2009
Skills
- Flexible & Adaptable
- Data management
- Leadership
- Computer skills
- Cultural awareness
- Adaptive advisory
Bikes and Cars
- Love to go on bike rides, Travel and explore different places and also photography to some extent.
- Big Passion for Cars in general, sports cars, Bikes and sports bikes.
- Like collecting Pics for the same. Going for Auto Shows to keep my self well versed with the Industry new launches and update.
Timeline
Assistant Manager - Pre Sales TL
Kalpataru Developers
12.2022 - Current
Assistant Sales Manager - Closing
The Guardians Real Estate Advisory
12.2021 - 12.2022
Sr. Customer Relations Executive
Rustomjee Developers
11.2018 - 12.2021
Sr. Associate Pre – Sales
Kanakia Spaces Pvt Ltd
11.2016 - 11.2018
Marketing Coordinator Ebco Pvt Ltd
E - Commerce
11.2014 - 09.2016
Sr. Advisor
Tech Mahindra Business Services Ltd Pvt
11.2012 - 09.2014
Sr. Advisor
Travelocity WNS
06.2009 - 09.2012
Customer Care Associate
My Dollar Store - Retail Industry
03.2006 - 12.2007
S.S.C -
St. John The Evangelist High School
H.S.C -
Lala Lajpatrai College
Bachelor of Commerce
Lala Lajpatrai College
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