Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Siddharth Narayan

Siddharth Narayan

MBA - Marketing & CSR
Pune

Summary

Dynamic professional with over 3 years of experience in managing payments risk, personal loan risk, and reputational risk. Proven expertise in implementing fraud prevention strategies, optimizing operational processes, and driving team performance. Skilled in data analysis, stakeholder management, and regulatory compliance.

Overview

3
3
years of professional experience
20
20
years of post-secondary education
3
3
Languages

Work History

Manager – Payments Risk - Issuance (PPI wallets, Gift Card, Fast Tag, RBI reporting, Wallet Upgrade Journey)

Bajaj Finance (RCU)
07.2023 - Current
  • Implemented a real-time decision-making FRM system which has helped in reducing fraud and safeguarding customers from monetary losses and working on new products for same
  • Analyzed emerging patterns and modified existing rules for enhanced precision, collaborating with business and tech teams for app-level developments aligned with industry benchmarks
  • Leading KYC upgrade process initiatives, integrating real-time checks to prevent KYC takeover risks.
  • Provided guidance to the team, ensuring optimal results and reduced business risks
  • Transaction monitor, and unusual behavior patterns.
  • Collaborated closely with Data Science team to develop live dashboards for monitoring unusual spikes.
  • Executed UPI reporting as per NPCI guidelines and Daksh RBI reporting for fraud cases to comply with regulatory requirements.

Assistant Manager – Personal Loan Risk (PPL/PLCS)

Bajaj Finance (RCU)
06.2022 - 07.2023
  • Led a team to minimize fraud through collaboration with business stakeholders, ensuring smooth operational processes.
  • Conducted sampling of cases and revised rules based on risk segmentation.
  • End to End investigation of fraud identified case.
  • Monitored performance metrics to identify areas for improvement, coordinating with field teams for policy updates and training.
  • Utilized data analysis to identify system gaps, resulting in cost savings and efficiency improvements.
  • Proposed and implemented a speech-to-text process for comprehensive call center monitoring.

Executive – Reputational Risk

Bajaj Finance (RCU)
05.2021 - 06.2022
  • Developed a customer satisfaction module to expedite issue resolution on social media platforms, particularly for fraud-related concerns.
  • Utilized data analysis to enhance resolution speed and proactively identify potential fraud risks.
  • Formed and led a dedicated team for social listening, significantly reducing social media fraud attacks.
  • Implemented Robotic Process Automation (RPA) to optimize efficiency in fraud detection and response.
  • Created awareness campaigns on fraud trends to educate the public.

Education

MBA - Marketing & CSR

MIT College Pune
Pune, India
04.2001 - 04.2021

Skills

Fraud Risk Management

Accomplishments

  • Chosen as one of the top 30 employees under the Super 30 program.
  • Recognized with the 'KUDOS' award in March 2022.
  • Honored for outstanding performance with the 'Heroes' award in October 2023.

Timeline

Manager – Payments Risk - Issuance (PPI wallets, Gift Card, Fast Tag, RBI reporting, Wallet Upgrade Journey)

Bajaj Finance (RCU)
07.2023 - Current

Assistant Manager – Personal Loan Risk (PPL/PLCS)

Bajaj Finance (RCU)
06.2022 - 07.2023

Executive – Reputational Risk

Bajaj Finance (RCU)
05.2021 - 06.2022

MBA - Marketing & CSR

MIT College Pune
04.2001 - 04.2021

Similar Profiles

CREATE PROFILE
Siddharth NarayanMBA - Marketing & CSR