Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

SIDDHARTH N. IYER

Senior Associate
Thane

Summary

A highly motivated and ambitious individual having more than 6 years of experience in a customer service environment supporting the corporate sales & operations vertical. Seeking a challenging career where technology, analytical thinking and people management are the key requirements.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
5
5
Languages

Work History

Sr. Executive

Capita India Private Ltd
12.2022 - Current
  • Identified process inefficiencies through data analysis, implementing solutions that streamlined workflows and reduced operational bottlenecks.
  • Oversaw budget allocations for various projects, ensuring resource optimization while maintaining high-quality deliverables within set timelines.
  • Championed the adoption of Agile methodologies, facilitating workshops that improved team agility and responsiveness to changing project requirements.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
  • Secured key talent by refining recruitment strategies, ensuring attraction of high-caliber candidates.
  • Streamlined operational processes to improve efficiency and reduce costs.

Sr. Executive

Cognizant Technology Solutions
08.2018 - 08.2022
  • Clear documentation on issues reported and share the best practices
  • Provide timely reports & dashboards showing the health through performance indicators
  • Actively work with all groups, tools and processes to resolve open issues in an efficient and timely manner.
  • Socialize used cases, provide improvement ideas.
  • Conducted comprehensive market analysis to inform decision-making processes, aligning services with evolving client needs and industry trends.
  • Developed and implemented strategic plans for technology integration, optimizing operational efficiency across multiple teams.
  • Led cross-departmental initiatives to enhance project delivery timelines, resulting in improved client satisfaction and retention.
  • Mentored junior staff on best practices in project management, fostering a collaborative environment that increased team productivity.
  • Managed stakeholder relationships through regular updates and feedback sessions, ensuring alignment on project goals and expectations.

Customer Service Representative

Reliable Spaces Pvt. Ltd
08.2016 - 06.2018
  • Investigating and solving customers' issues, which may be complex or long-standing problems
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Escalate unresolved client issues as necessary to ensure timely resolution
  • Provided exceptional customer support by resolving inquiries and complaints through phone, email, and live chat, ensuring a positive customer experience.
  • Trained new staff on company policies, product knowledge, and customer service protocols to enhance team efficiency and service quality.
  • Monitored service metrics to identify trends in customer feedback, contributing to actionable insights for continuous improvement in service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Commerce graduate - Banking & Insurance

Mumbai University

Skills

Performance improvement

Mail handling

Procedure implementation

Growth planning

Interests

Singing and aspire to transition into the professional circuit
Watching and reviewing Indian movies

Personal Information

Date of Birth: 05/03/95

Timeline

Sr. Executive

Capita India Private Ltd
12.2022 - Current

Sr. Executive

Cognizant Technology Solutions
08.2018 - 08.2022

Customer Service Representative

Reliable Spaces Pvt. Ltd
08.2016 - 06.2018

Commerce graduate - Banking & Insurance

Mumbai University

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SIDDHARTH N. IYERSenior Associate