Sidharth Swami

As an Advisory Solution Consultant at ServiceNow, I lead solution consulting and technical account management for strategic BFSI customers, contributing to ServiceNow India's banking vertical growth. With over 15 years in solution consulting, I specialize in value-based propositions for complex digital transformation. My expertise includes consultative selling, product demonstrations, PoCs, RFP responses, and technical account management. I excel in creating impactful solution showcases and have deep knowledge of the BFSI, manufacturing, and IT/ITeS sectors.

In this role, I managed the entire Middle East customer base, positioning Software Defined Data Center (SDDC) solutions and providing technical and consulting services. During my tenure at GBM, I engaged with CXOs and IT Heads to design IT solutions that align with their business needs.

• Conducted various technical enablement sessions on VCF, ARIA, Tanzu and other SDDC product portfolios.
• Deployed demos for customers and defined business use cases.
• Collaborated with sales executives to achieve regional sales targets for profitable growth.
• Reduced costs and maximized return on investment by effectively applying automation and standardization across IT/business environments.
• Conducted business development activities for prestigious customers, including roadshows, events, and CXO round tables

• Managed critical customers across various sectors (BFSI, Retail, Education, Public Sector) from Pune region and engaged with C-Level executives to share strategic insights and future market projections.
• Orchestrated the deployment of demos and articulated business use cases to customers.
• Streamlined the execution of enterprise-wide strategic planning, management, and oversight initiatives.
• Mentored junior team members in best practices and advanced technical concepts, fostering professional development and skill enhancement.
• Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
• Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
• Collaborated with clients to define solution requirements.
• Analyzed proposed technical solutions based on customer requirements.

• Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
• Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
• Mentored junior team members, fostering a culture of continuous learning and development.
• Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
• Developed customized reports highlighting KPIs relevant for each client account.
• Demonstrated products and specific features at customer locations and special events.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
• Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.