
Dynamic and results-driven Operations Leader with 10 years of progressive experience in customer excellence, compliance, and operational quality management. Demonstrated leadership ability with proven expertise in strategic planning, resource management, and process optimization to drive organizational success. Skilled at motivating teams, managing risk, and streamlining operations to reduce costs, improve service delivery, and exceed KPIs. Proficient in stakeholder management and fostering a culture of continuous improvement, with a strong track record of implementing strategic initiatives that boost corporate performance. Currently serving as Manager (secondment), leading the Mobile Complaints Team and Customer Excellence Team, enabling senior management to meet challenging targets through solid judgment, problem-solving skills, and autonomous decision-making.