Simitha Pillai
Senior Business Analyst
Mumbai
Summary
Perceptive Senior Business Analyst with 16 years driving successful business processes for product ,corporate and banking companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Worked in domestic and cross border payments ans instant payment scheme. Well versed with payment message SWIFT, ISO 20022, ACH , Fedwire.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Senior Business Analyst
Citi Corp
8 2021 - 04.2024
- Analyzed and documented new payment schemes, including RTGS and CBPR+ ISO flow, across APAC countries.
- Facilitated team understanding and implementation resulting in 20% reduction in transaction processing time.
- Spearheaded comprehensive research and analysis of emerging payment schemes in APAC region; leveraged insights to optimize processes, leading to15% increase in payment transaction efficiency and accuracy."
- Provided technical support for troubleshooting analytics and reporting issues.
- Facilitated requirement gathering workshops with stakeholders, resulting in clear project objectives and deliverables.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within team.
Senior Business Analyst
Capgemini
07.2020 - 07.2021
- Analyzed and documented new payment schemes, including GCC RTGS for Saudi Bank.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Streamlined workflow for better productivity with implementation of new software solutions.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
Lead Consultant
Fulcrum Digital
03.2020 - 06.2020
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Work as message consultant for ISO 20022
Lead Consultant, Data Warehouse
Virtusa
06.2017 - 03.2020
- Worked on many projects as a single point of contact in achiveving goals.
- Provided technical support for troubleshooting analytics and reporting issues.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Sr. Business Analyst, Payment Systems
ACE Software Solutions
08.2007 - 12.2016
- Handled almost 10 of major project deliverables and many CRF and small projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with strong work ethic.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team
Education
Master of Science - Computer Science
Thakur College
Mumbai, Maharashtra 06.2005 - 04.2007
Skills
Testing: Unit Testing and Integration Testing
Domestic and Cross border payment(APAC, UK, US) and Instant Payment
Documentation: BRD, ISD,FSD,Workflow
Tools used: JIRA(bug tracking tool), Sharepoint, Confluence,Word, Excel , Powerpoint
Testing: Unit Testing and Integration Testing
Customer Communication
Software Development Lifecycle
Gap analysis
Data Acquisition
Stakeholder Management
Activities
Course on Personal development, Management Training and Leadership building from Lifezone training India conducted by Mr Bip Parmar(Personal Development Consultant and founder of Lifezone Training.)
Timeline
Senior Business Analyst
Capgemini
07.2020 - 07.2021
Lead Consultant
Fulcrum Digital
03.2020 - 06.2020
Lead Consultant, Data Warehouse
Virtusa
06.2017 - 03.2020
Sr. Business Analyst, Payment Systems
ACE Software Solutions
08.2007 - 12.2016
Master of Science - Computer Science
Thakur College
06.2005 - 04.2007
Senior Business Analyst
Citi Corp
8 2021 - 04.2024