Sipra Samanta

Mentored junior resources through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
Maintained close communication with clients for accurate progress reporting and prompt issue resolution.

Designed, programmed, tested, and implemented business systems, while also providing Level 3 Support to client-server applications.

Work directly with the development teams, both onshore and offshore, and end users at all levels and locations throughout the organization to ensure that the technology solutions implemented fully meet all business requirements.

Perform Application Change Management activities as assigned by the business. Ensure incident, problem, and change management, and BCP processes and procedures are followed and adhered to.

Take ownership of operational issues and perform both short-term resolution and development of preventive measures for the longer term.

Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.

Ownership of problem and situation management calls and undertake root cause analysis on situations or major incidents related to automation and PaaS services.

Solve highly complex ad hoc applications, critical problems, and determine the best solution within SLA. Conduct monthly random reviews of incidents and service requests, analyze and recommend improvements in quality, provide continuous feedback to clients and affected parties, and update all systems via ServiceNow.

Worked as a developer for application enhancements and new requirements.

Developed various life cycle events for an insurance company to handle each disbursement and deposit more conveniently in each phase of customer policy.

Helped in converting policies from old policy administration system to new system with cost-effective SQL-query batches for an insurance project.

Worked in different modules such as payments, disbursement payouts, and collections.

Also worked on configuring and implementing schedule batches to carry out a chunk of tasks regularly and share a detailed report about the same with the client.

Testing and releasing product versions.

Involved in analysis of existing application and new business requirements.

Significantly worked as a trainee coordinator, helping new resources with onboarding and initial understanding of the system through planned project-specific sessions.

Involved in windows migration activity.

Ensure that best practices for coding, architecture, and security.

Testing and releasing product version.