Sitaram Sagare
Summary
Dedicated professional with a proven track record in both training and quality analysis roles. With extensive experience in designing, delivering, and evaluating training programs , I have honed a comprehensive skill set in facilitation, and performance improvement. Additionally, my background in quality analysis has equipped me with the analytical mindset, attention to detail, and process improvement expertise necessary to ensure the highest standards of quality and compliance in organizational operations. Also the background of reporting analyst makes me well versed with the excel and automation that helps me to deliver industry standard reports and dashboards. Adept at leveraging data-driven insights to optimize training effectiveness and enhance overall performance, I am committed to fostering a culture of continuous learning, improvement, and excellence."
Overview
12
12
years of professional experience
Work History
Senior Quality Analyst and Trainer
Allianz Technology
Pune, INDIA
01.2023 - Current
- Train new batches on overall process and make them ready for production by imparting training on soft skills, process knowledge, business acumen and current trends in service delivery.
- Conduct frequent update session, refresher sessions and keep the team updated with latest changes in the process and business.
- Develop and implement quality assurance strategies, policies, and procedures to ensure consistency, efficiency, and effectiveness in product or service delivery.
- Ensure compliance with relevant quality standards, regulations, and industry best practices. Stay updated with changes in quality requirements and communicate updates to the team.
- Define key performance indicators (KPIs) and metrics to measure quality performance across processes, products, or services. Establish benchmarks and targets to drive continuous improvement.
- Identify opportunities for process improvement and optimization to enhance quality, efficiency, and productivity. Collaborate with cross-functional teams to implement process enhancements and streamline workflows.
- Provide training and support to team members on quality assurance methodologies, tools, and techniques. Foster a culture of quality consciousness and continuous learning within the organization.
- Identify the bottom quartile performers and take special measures to improve their performance and contribute to overall team performance
- Provide guidance, and mentorship to team members. Foster a collaborative and supportive work environment conducive to professional growth and development.
- Contribute in various metrix assessment meetings to share the helpful insights to identify the need of improvement and take the corrective steps.
Senior Quality Analyst and Trainer
Concentrix
Pune
07.2019 - 12.2022
- Design and develop training materials, including course outlines, presentations, exercises, and assessments, tailored to specific IT topics, technologies, or tools.
- Facilitate training sessions, workshops, or webinars to impart technical knowledge and skills to participants. Deliver engaging and interactive learning experiences using a variety of instructional techniques and media.
- Provide hands-on practice opportunities for participants to apply theoretical concepts and principles in real-world scenarios. Set up lab environments or simulations to simulate practical work situations and encourage experiential learning.
- Evaluate participant performance through assessments, quizzes, or practical exercises to measure learning outcomes and identify areas for improvement. Provide constructive feedback to help participants enhance their understanding and skills.
- Gather feedback from participants, trainers, and stakeholders to assess the effectiveness of the training program. Identify opportunities for improvement, update content as needed, and implement enhancements to optimize the learning experience and outcomes
Senior Associate- Service Management
Sungard Availability Services
Pune
12.2012 - 10.2016
- Gather data from various sources, such as databases, spreadsheets, Service Now, SalesForce and other systems. Analyze the data to identify trends, patterns, and insights that can inform business decisions.
- Design and develop reports, dashboards, and other data visualization tools to present findings in a clear and concise manner. Ensure that reports meet the needs of stakeholders and provide actionable insights.
- Customize reports to meet the specific needs and requirements of different stakeholders, departments, or projects. Adapt reporting formats, metrics, and visualizations based on audience preferences and objectives.
- Conduct ad hoc analysis and provide on-demand reports to address specific business questions or issues. Respond promptly to requests from stakeholders for additional information or clarification.
- Strive for the automation of reporting based on excel and VBA to reduce the turn around time and produce the same standards of reports
- Maintain documentation of reporting processes, methodologies, and data sources to ensure transparency, consistency, and repeatability. Document any changes or updates to reporting requirements or procedures for future reference.
Education
Bachelor of Science - Computer Application
Indira College of Commerce And Science
Pune06.2009
Skills
- Train the Trainer
- Facilitation Skills
- ITIL
- Training and Development
- Data analysis and report preparation
- Presentation Skills
- VBA for MS Excel
- Technical Analysis
- Service Desk
- Customer Support
- Excel
- Strong Communication Skills
- Continuous Improvement Mindset
Languages
English
Hindi
Marathi
Sociallink
https://www.linkedin.com/feed/
Courses and Certifications
ITIL, Public speaking and Train the Trainer
Personal Information
Total Experience: 11 Years 5 Months
Passionate about
Traveling fuels my curiosity and sense of adventure, while writing allows me to express and share my discoveries with the world. Together, they form a harmonious blend of exploration, creativity, and self-expression that enriches my life in countless ways.
Timeline
Senior Quality Analyst and Trainer
Allianz Technology
01.2023 - Current
Senior Quality Analyst and Trainer
Concentrix
07.2019 - 12.2022
Senior Associate- Service Management
Sungard Availability Services
12.2012 - 10.2016
Bachelor of Science - Computer Application
Indira College of Commerce And Science