Smeet Parab

Strategic Account Leadership

• Manage a $2.5M portfolio of U.S. enterprise clients, driving adoption, retention, and renewals.

Client Engagement & Relationship Building

• Act as the primary point of contact for U.S. executive stakeholders, aligning SaaS solutions with business goals.
• Build trusted partnerships by conducting QBRs/YBRs and showcasing measurable ROI.

Tailored Success Planning

• Design and implement scalable success playbooks and tailored adoption plans to accelerate value delivery.
• Proactively identify upsell and cross-sell opportunities to expand client accounts.

Proactive Health Monitoring

• Develop and track customer health dashboards and KPIs, mitigating risks and improving retention.
• Provide actionable insights to both clients and internal stakeholders for outcome-driven decisions.

Cross-Functional Collaboration

• Partner with Product, Marketing, Finance, and CoE teams to advocate for client-driven improvements.
• Deliver structured client feedback to influence product roadmap and service enhancements.

Team Enablement & Leadership

• Mentor and onboard CSMs to build stronger delivery capacity and consistency.
• Create knowledge-sharing frameworks to standardize best practices.

Innovation & Continuous Improvement

• Revamp SaaS onboarding frameworks and customer success processes for enterprise scalability.
• Leverage industry trends to embed best practices in customer success strategies.

Onboarding & Adoption – Streamlined onboarding for APAC and select U.S./U.K. clients, improving adoption timelines.
Engagement Growth – Increased client engagement by 20% via proactive strategies.
Retention Management – Elevated retention to 80% across APAC through early risk mitigation.
Renewals & Upsells – Secured renewals and upsells by demonstrating measurable ROI.
Cross-Functional Collaboration – Partnered with Sales, Product, and Tech to enhance client experience.

• Client Onboarding & Support – Managed Indian and
• APAC enterprise clients across full adoption lifecycle.
• Customer Advocacy – Acted as liaison between clients and internal teams to tailor solutions.
• Process Optimization – Designed success metrics and playbooks to streamline delivery.
• Knowledge Management – Built a centralized knowledge base for smoother onboarding and faster resolutions.
• Performance Excellence – Recognized with Star Performer awards for consistent client success impact.