Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SMITA PAWAR

Pune

Summary

Project Management and Service Delivery professional with 8 years of experience in IT infrastructure, workload automation, PMO governance, and client operations. Adept in ITIL-based service delivery, incident/problem management, stakeholder reporting, and resource forecasting. Proven success in driving SLA adherence, optimizing delivery performance, and leading automation initiatives across enterprise environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Consultant - Infrastructure Management

Infosys
Pune
08.2024 - Current
  • Orchestrated service delivery operations across multiple accounts with 99.9% SLA compliance.
  • Managed PMO activities focused on RAID log updates, milestone tracking, and governance documentation.
  • Coordinated cross-team efforts to improve automation, scheduling, and infrastructure reliability.
  • Achieved twenty-five percent reduction in incident response times via ITIL-based triage implementation.
  • Crafted operational dashboards utilizing Excel, WCC, and PowerPoint for senior leadership insights.
  • Streamlined delivery processes leading to a fifteen percent boost in overall efficiency.
  • Analyzed client data to provide actionable insights for strategic decision-making.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed key performance indicators to identify effective strategies.

Sr. Software Engineer

Tech Mahindra
Pune
06.2024 - 07.2024
  • Developed and optimized automation frameworks for enterprise clients.
  • Delivered Agile-based sprint planning, code reviews, and project documentation.
  • Coached 3 junior engineers on scheduling automation and workflow optimization.

Tech Lead - Workload Automation

Cognizant
Pune
07.2019 - 05.2024
  • Managed AutoSys/Tidal jobs for enterprise-wide ETL and batch processing.
  • Migrated legacy workload systems to AutoSys and Tidal, reducing execution errors by 40%.
  • Developed JIL job scripts and complex calendar configurations for automated scheduling.
  • Performed root cause analysis and managed production incidents via ServiceNow.
  • Coordinated with UAT and business teams to validate job execution and ensure quality deployment.

HR Assistant & Quality Engineer (Dual Role)

Initiative Engineering
Pune
07.2017 - 04.2019
  • Led employee onboarding and policy compliance across HR and QA departments.
  • Designed QR-code-based tracking solution integrated with AWS for shop floor data.
  • Achieved zero non-compliance ISO 9001:2008 audit results as QA in-charge.
  • Conducted 5Why and SPC analysis for continuous improvement of quality systems.

Education

Bachelor of Engineering - Electronics

MIT AOE
07.2017

Skills

  • Project & Program Management
  • Service Delivery & SLA Governance
  • Incident & Change Management (ITIL)
  • PMO Operations & Executive Reporting
  • Workload Automation
  • Process Optimization & Root Cause Analysis
  • Stakeholder & Client Relationship Management
  • Resource Planning & KPI Dashboarding
  • Forecasting
  • Budgeting
  • Risk Management
  • Agile
  • ETL Monitoring
  • Scheduling
  • AutoSys
  • Tidal
  • WCC
  • ServiceNow
  • JIRA
  • MS Excel
  • PowerPoint
  • SharePoint
  • AWS EC2
  • Idash
  • Windows
  • Linux

Certification

  • ITIL 4 Foundation - Udemy
  • AWS Cloud Practitioner Essentials - Amazon
  • Product Management using Agile - Udemy
  • EC2 Masterclass (Auto Scaling & Load Balancer)
  • Professional Training - Linux, Windows Server, Networking (Vedicsoft Solutions)

Timeline

Consultant - Infrastructure Management

Infosys
08.2024 - Current

Sr. Software Engineer

Tech Mahindra
06.2024 - 07.2024

Tech Lead - Workload Automation

Cognizant
07.2019 - 05.2024

HR Assistant & Quality Engineer (Dual Role)

Initiative Engineering
07.2017 - 04.2019

Bachelor of Engineering - Electronics

MIT AOE

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