SMRITI SINGH

Focused on Driving Strategic Growth, Cross-Functional Collaboration, and Operational Excellence

• Led data centre operations and co-location services, optimizing infrastructure to support diverse business needs and ensure high availability.
• Managed multi-million-dollar project portfolio, ensuring strategic alignment with corporate objectives, effective risk mitigation, and the efficient allocation of resources across business units.
• Drove collaboration between IT operations, finance, marketing, and other departments to successfully deliver complex, cross-functional projects, improving project execution by 20% and enhancing time-to-market.
• Led the successful execution of strategic growth initiatives, including market expansions and mergers/acquisitions, ensuring alignment with long-term business goals and driving organisational growth.
• Led and mentored a high-performing team of managers, cultivating a culture of excellence, accountability, and continuous learning, enhancing team performance and engagement.
• Managed relationships with key clients, vendors, and third-party partners, ensuring service excellence, contract compliance, and the successful delivery of client-facing projects.

• Led multiple project teams, providing strategic planning, resource allocation, timeline management, process improvement, and stakeholder engagement
• I was actively involved in delivering high-standard projects through effective processes and robust IT frameworks
• Technology Delivery Leader for one of Synechron's largest insurance Clients for their flagship programs for building new capabilities in the Operation & Platform area, digital transformation of some legacy platforms, and Cloud migration
• Ensuring project scope was delivered and managed to timelines
• Actively involved in Portfolio Planning & Strategy of the program for US $20M
• Managing large cross-functional teams and responsible for large account management, including client relationships and global delivery operations
• Transformed underperforming offerings by realigning with client and market expectations
• Performing process improvement and implementing best practices, tools, and methodologies
• Spearheaded the SDLC/TOM team to implement and standardize project execution processes across various portfolios
• Developed specialized domain skills within the account
• Managed portfolio-level governance, providing directions and eliminating bottlenecks
• Spearheaded organization-wide initiative 'Hackathon - Shark tank Ideas', leading a group representing Pune Site leadership

• Served as Project Manager on high criticality IT Infrastructure projects, earning client appreciation for executing complex projects within time and quality constraints
• Managed critical operations in collaboration with Data Centre team to ensure impeccable service delivery across different stages
• Executed medium and complex IT Infrastructure and built/provisioning Infrastructure projects related to data center migration
• Risk management, planning, monitoring, tracking, and reporting
• Generating efforts for businesses including Statement of Work, proposal development, and client presentation
• Forecasting monthly project activities
• Successfully executed complex infrastructure projects obtaining appreciation from clients
• Oversaw successful completion of DC migration for 3 healthcare clients during the COVID-19 era
• Incorporated 'The Four Eyes principle', resulting in reduced rework/errors by 30%
• Developed and implemented Incentive programs to boost production and curb attrition within the team

• Carried out the role of Team Lead, managed arbitration processes, risk assessment and established capacity management for organizational processes
• Ensured quality assurance and compliance through Project level Risk assessment
• As a team lead, I administered arbitrations processes for a US-based client and formulated sustainable capacity management processes across the organization
• Managed Arbitrations process for a US-based client in General Insurance space
• Developed and maintained capacity management processes across the organization
• Drove efficient Arbitrations process for a leading US-based client, confirming quality assurance and compliance through project-level risk assessment