SHRADHA NAIR

September 2024 - July 2025| Remote

• Provide real-time HR support to Amazon employees globally, specializing in pay and compensation queries.
• Handle 50+ inbound calls daily, ensuring quick, accurate, and empathetic resolution of employee issues.
• Resolve complex HR inquiries through multiple channels including knowledge base, phone, email, chat, and ticketing systems.
• Interpret and apply company policies and local labor regulations to address compensation-related concerns.
• Maintain strict confidentiality and data integrity while working with sensitive employee information.
• Collaborate with internal HR, Payroll, and Compliance teams to resolve escalated or systemic issues.
• Demonstrated ability to balance high-volume workloads while maintaining exceptional service quality and professionalism.