SNEHAL DESAI

Infosys Bpm Ltd

12.2014 - Current

Work on Investment Fund Group
Performed quality audit all the transaction of transfer and purchase request.
Familiar with Service Now, Unitrax, CFM, R Term, Liivelink.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Communicated with clients and management to provide status updates to team
Followed quality standard and procedure to minimize errors and maximize customer satisfaction
Documented all the work and keep in permanent record
Investigated and resolved customer complaints through Email to customer satisfaction
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Reporting responsibilities: -
Client escalations and client Emails
Completing work within SLA (Service Level Agreement) and TAT (Turnaround Time)
Reporting Daily production data, Quality percentage (internal and external) to MIS team
Preparing presentation and presenting on monthly call -Managing leaves and handling queries of team.