Snehal Gandhi
Administrative & Coordinator
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
D'Amico Ship Ishima Pvt Ltd
4 2023 - Current
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Coordinator's Assistant
Mayer Organic Pvt Ltd
06.2022 - 12.2022
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Coordinated with human resources department to handle payroll and personnel databases
- Handled incoming and outgoing shipping and receiving activities
- Coordinated travel arrangements for staff members
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Coordinated and scheduled meetings and appointments
- Managed company schedule to coordinate calendar and arrange travel
- Answered and managed incoming and outgoing calls
Customer Service Representative
AI Airport Services Ltd
02.2014 - 11.2020
- Investigated and resolved customer inquiries and complaints quickly
- Answered constant flow of customer calls with minimal wait times
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
- Trained staff on operating procedures and company services
- Developed and updated databases to handle customer data
- Handled customer inquiries and suggestions courteously and professionally
- Responded proactively and positively to rapid change
- Followed up with customers about resolved issues to maintain high standards of customer service
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments.
Education
BMM: Bachelor's in Mass Media -
Hire College
Mumbai, India 03.2013 -
Skills
Problem-solving aptitude
Internal Communications
Travel Arrangements
Problem-Solving
Corporate Events Planning
Document Management
Personal Information
- Date of Birth: 04/07/1988
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
Hindi
Hindi
Timeline
Coordinator's Assistant
Mayer Organic Pvt Ltd
06.2022 - 12.2022
Customer Service Representative
AI Airport Services Ltd
02.2014 - 11.2020
BMM: Bachelor's in Mass Media -
Hire College
03.2013 -
Administrative Coordinator
D'Amico Ship Ishima Pvt Ltd
4 2023 - Current
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