Snehal Jadhav

• Ensure that plans are properly rated for all business process areas, contain all required sections.

And reflect current conditions. Ensure that plans and strategies are appropriate and cohesive.

And viable, and can be used to recover key functions within required time frames.

• Responsible for planning and coordination for the Disaster Recovery exercise, which includes distributed systems and infrastructure, in majority as part of Business Continuity and Planning.
• Conduct regular disaster recovery testing to validate the effectiveness and efficiency of recovery procedures.
• Identify and resolve any gaps or weaknesses in the disaster recovery strategy through testing and analysis.
• Create detailed recovery procedures, including step-by-step instructions, resource requirements, and recovery time objectives (RTOs), and recovery point objectives (RPOs).
• Collaborate with infrastructure teams to ensure the availability of necessary hardware, software, and networking resources for disaster recovery.
• Conduct regular disaster recovery testing to validate the effectiveness and efficiency of recovery procedures.
• Collaborate with external vendors and service providers (SaaS) to ensure their disaster recovery capabilities align with our requirements.
• Manage and provide insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, and discussing involvement of business processes (e.g.). Project change management, communication, and facilitating decisions necessary for project delivery.
• DR Bi-weekly/weekly status meetings: Provide Project Plan task progresses and statuses with app team.
• Ensuring DR documents/sites are up to date. Raise ServiceNow tickets as needed.
• Facilitate regular meetings and discussions to review recovery plans, address concerns, and provide updates to relevant stakeholders.
• Conduct application health checks against infrastructures.
• Collaborating closely with the application technical lead or subject matter expert on their teams is essential to facilitate progress and ensure the completion of tasks within our scope of work.
• Analyze the impact of incidents and initiate corrective actions to minimize downtime and data loss.

• Perform all departmental administrative activities, including staff meetings, attendance, monthly status reporting, budgeting, strategic planning, expense processing, documentation, and other activities, as assigned, in a timely manner.
• Business Continuity Planning Manage Recovery Events (MRP, MRP-R2C, IR various solutions)
• Perform all departmental administrative activities, including staff meetings, attendance, monthly status reporting, strategic planning, processing, documentation, and other activities, as assigned, in a timely manner.
• Conduct a BIA for the assigned Strategic Business Units (SBUs) and Shared Service Units (SSUs).
• Support review and maintenance of business continuity policy, standards, and processes.
• Support internal reporting and tracking of business continuity-related issues and remediation activities.
• Support assigned oversight areas with the creation, maintenance, and testing of their various business continuity plans.
• Support the identification of Business Continuity-related risks (internal/external), the assessment of their likelihood, as well as potential impacts, and risk mitigation plans.
• Proactively identify and implement BCP program and process improvements.
• Ensure that IT DR applications have fully documented, tested, executable plans that contain all the required information, reflect current conditions from an IT infrastructure recovery standpoint, and are able to support the recovery objectives of the organization.
• Design, coordinate, and execute BCP/DR test exercises for critical business processes and produce test reports, including lessons learned. Coordinate follow-up on lessons as required.
• Partner with infrastructure and application areas to develop and maintain recovery procedures for Tier 1 business applications.
• Develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
• Review existing and proposed plans for recoverability effectiveness, and identify opportunities for improvement.

• Handle the life cycle of a major incident.
• Manage and coordinate activities during the overall ticket life cycle.
• Handle client escalations and take necessary actions to prevent the same.
• Once the incident is resolved, prepare a 'Post-Incident Review' and hand it over to the Problem Management team for RCA.
• Matrix management of people, processes, and resources, including third parties.

Including resolving conflict to move forward to resolution.

• Being accountable for resolving the outage via workaround or permanent fix.
• Supporting and nurturing process improvements and knowledge base improvements.
• Continually maintaining and developing tools and resources to manage major incidents.
• Ensuring all administration and reports are maintained and up to date, including contact information, technical diagrams, post-major incident reviews.
• Ensure that the incident record is fully updated prior to problem management handover.
• Lead Sev1 and Sev2 incidents and drive them towards resolution.
• Provide first-level resolution and workaround to customers.
• Maintain various trackers and update them periodically.
• Educate and train new team members and support staff.
• Notifying the management with various incident reports like aging tickets, case type, SLA-based, outage, availability, and performance reports.

• Assess major incidents to ensure they are categorized and prioritized correctly based on impact and urgency.
• Monitor adherence to incident management processes and protocols, ensuring compliance with internal policies and industry standards.
• Review incident records and documentation for accuracy and completeness, ensuring that all relevant information is captured.
• Participate in post-incident reviews to identify root causes and recommend corrective actions to prevent recurrence.
• Analyze incident data to generate reports on trends, performance metrics, and areas for improvement in the incident management process.
• Work closely with IT teams, service desk personnel, and stakeholders to ensure effective communication and resolution of major incidents.
• Ensure that all incident management documentation, including policies, procedures, and knowledge base articles, is up to date and accessible.
• Facilitate communication with stakeholders during major incidents, providing updates and ensuring that expectations are managed.