Sohail Shaikh

Worked as a Processing Team Manager Handling a team of 11 Processing Officers who were assisting the customers throughout their journey of migrating to different countries through various immigration pathways and process.

• Cultivated positive, productive team environments, resolving conflicts quickly.
• Delivered regular team meetings for aligned work towards common goals.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Worked in Nexus Migration as a case processing officer for Canada PR process assisting the customers throughout their long-term journey of getting their Canadian PR visa as well as post landing services related to Housing, Kids Education and most Importantly a stable job inside Canada.

• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.

Worked as a back end debt collector by contacting the financial defaulters on the banks behalf through virtual channels such as Call, Message and emails for products such as Personal loan, Credit Cards, Auto loan etc.

• Maintained consistently high success rate of collecting on overdue accounts.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Worked in Accenture for a UK process called Virgin Media - a leading Telecom Provider dealing with customer's basic technical queries related to their internet and other wireless connection.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Worked in Teleperformance global for a UK process called Barclays one of the oldest bank in the British region dealing with customer's basic banking queries through chats and emails.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Worked in Sutherland global for a USA process called Schlumberger one of the worlds biggest and oldest petroleum company dealing with internal service partners complex navigation guidance and resolving their queries while transporting hazardous goods from one lace to another through chat, call and email.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Worked in Style Us Brands PVT LTD as a Marketing executive dealing with company’s basic marketing requirements such as Facebook Adds Manager, Google Business Profile and various social media and online platforms as an Intern later on promoted to a higher level on a contract of 2 years

• Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
• Developed and implemented targeted digital strategy to improve business performance.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.