Summary
Overview
Work History
Education
Skills
Awards & Achievements
Personal Details
Declaration
Timeline
Generic

Sonal Mishra

Mainframe Developer (Specialist)
Pune

Summary

Dynamic and results-driven Mainframe Developer with over 11 years of experience in application development, enhancement, and support across banking, telecom billing, and data warehouse domains. Proven expertise in agile and waterfall methodologies ensures consistent delivery of high-quality solutions aligned with business objectives. Extensive knowledge of COBOL, JCL, DB2, VSAM, IDMS, and CICS, complemented by hands-on experience in developing batch and online programs that seamlessly integrate web services with mainframe systems. Recognized for a strong sense of ownership and dedication while mentoring teams to achieve operational excellence at Amdocs. Contributed to mission-critical projects and modernized mainframe systems for effective interaction with hybrid cloud architectures and web technologies. Excellent exposure to LINUX/UNIX, Snowflake and Databricks.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Specialist

Amdocs
Pune
12.2021 - Current

Project: EDW Data Warehouse

  • Data Warehouse(EDW/WDW/RDW)
  • Technologies: DB2, Teradata, Snowflake, COBOL, VSAM, JCL, Linux
  • Team Size: 5
  • Project Summary: Managing data for a leading US telecom provider through a robust data warehouse system designed to support business intelligence and analytics.

Key Responsibilities:

  • Leading the Tier 2 support on mainframe and linux platforms which include wide range on applications like(CORAL, WDW, RDW, EDW, PMDB, RAS)
  • Overseeing deployment activities and ensuring smooth production movement
  • Improved customer satisfaction through proactive problem-solving and efficient resolution.
  • Championed the adoption of new software tools that streamlined workflows.

Specialist

Fiserv
Pune
11.2018 - 12.2021

Project: Genesis

  • Domain: Retail Banking
  • Technologies: DB2, CICS, COBOL, VSAM, JCL
  • Team Size: 12
  • Project Summary: Developed and supported systems for card and paper payment processing. The project encompassed user interfaces for payment initiation, debit and credit transaction selectors, credit reversal cycles, and settlement mechanisms. Additional components included automated payments (autopay), electronic billing (e-bill), and GCMS notification workflows.

Key Responsibilities:

  • Conducted detailed requirement analysis and created comprehensive technical documentation.
  • Designed and developed COBOL-based solutions for payment processing workflows
  • Executed unit testing and ensured code quality and performance
  • Monitored deployment activities and supported production releases

Software Engineer

Tech Mahindra
Pune
08.2015 - 11.2018
  • Project: CSS Billing
  • Domain: Telecom Billing
  • Technologies: IDMS, CICS, COBOL, VSAM, JCL
  • Team Size: 17
  • Project Summary: CSS Billing system managed the non-real-time billing operations for broadband customers in the UK. It comprised multiple subsystems that handled call log validation, repricing, and billing for diverse products, bundles, and packages. The system generated bills in PDS format for printing, processed payment gateway feeds, and managed debt follow-ups. It also produced daily and monthly revenue assurance reports to support financial tracking and compliance.

Key Responsibilities:

  • Participated in requirement gathering and client communications
  • Developed applications and transformed prototypes into production-ready designs
  • Conducted unit testing, ensured application compatibility, and resolved defects

Education

Bachelor of Engineering - Electronics & Telecommunication

Shri Ram Institute of Technology, RGPV
Jabalpur
06.2015

High School Diploma -

Kendriya Vidyalaya, CBSE
Jabalpur
03.2011

Secondary (10th Grade) -

Kendriya Vidyalaya, CBSE
Jabalpur
03.2009

Skills

  • Programming Languages:
  • COBOL
  • Operating Systems & Transaction Processing:
  • z/OS, CICS
  • Databases:
  • DB2, IDMS, Teradata
  • Scripting & Job Control:
  • JCL (Job Control Language)
  • LINUX/UNIX
  • Databricks
  • Snowflake
  • Mainframe Utilities & Tools:
  • ISPF (Interactive System Productivity Facility)

Awards & Achievements

  • Recognized as a key contributor in a major mainframe modernization project at Amdocs.
  • Received Level-2 Living Proof of Concept award for integrating mainframe with web services without third-party tools,.
  • Honored twice with Level-1 Living Proof for excellence in code delivery, Consistently rated “Exceeds Expectations” for two consecutive years at Fiserv
  • Awarded Bravo Award for successful delivery of IFRS implementation at Tech Mahindra
  • Earned Bravo Award for outstanding execution of ISDN 2E Migration at Tech Mahindra
  • Winner of the Challenge Cup for the project Tame the CPU, conducted by British Telecom

Personal Details

  • Date of Birth: 18 January 1993
  • Age: 33 years

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I am confident in my ability to work collaboratively within a team and contribute effectively to organizational goals. 

Date: 2026-01-01 

Place: Pune 

Signature: Sonal Mishra

Timeline

Specialist

Amdocs
12.2021 - Current

Specialist

Fiserv
11.2018 - 12.2021

Software Engineer

Tech Mahindra
08.2015 - 11.2018

Bachelor of Engineering - Electronics & Telecommunication

Shri Ram Institute of Technology, RGPV

High School Diploma -

Kendriya Vidyalaya, CBSE

Secondary (10th Grade) -

Kendriya Vidyalaya, CBSE
Sonal MishraMainframe Developer (Specialist)