Sonali Aute
Software Test Engineer
Pune
Summary
Professional software testing expert prepared to contribute to high-quality software development. Extensive experience in identifying and fixing bugs, ensuring seamless functionality across platforms. Strong focus on team collaboration and achieving results, leveraging skills in test automation and manual testing to meet evolving project requirements.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Software Test Engineer
PearlStone Technology
08.2023 - 08.2024
- Worked on Web Application Testing based on Health Domain
- Profound knowledge of SDLC, STLC, SQL, Databases, Selenium etc
- Hands-on experience in different types of testing – Functional, System & Integration Testing, Regression Testing, Sanity Testing, etc
- Extensively involved in phases like Requirements understanding and Analyzing Test strategy and Test Scenarios Creation, Test Data Preparation, and Test Result Reporting
- Involvement in preparation of Test execution, Test cases, and executing the same
- Actively worked with Agile Scrum Methodology
- Extensive experience in Bug Life Cycle, Test results analysis, and Bug Reporting
- Ability to understand Functional/Technical specifications and analyze the data
- Database management and recovery techniques through database queries
Associate Technical Support Consultant | Jardogs Support
Veradigm (former Allscripts Healthcare, LLC)
07.2021 - 05.2023
- Worked in a B2B environment to deliver customer service to satisfy solutions related to product queries
- Helped the Company’s clients in resolving and fixing the issues experienced by them and their customers (Patients)
- Actively took part in resolving Bugs and defects with the development team
- Troubleshooting the issues by checking the required logs, Using Databases, logging to the patient’s account in read-only mode (if required), and reproducing the issues on the test environment or client’s environments
- Reporting bugs to the development team using the JIRA tool
- Handled issues related to the Database for Allscripts Product Troubleshooting
- Worked on clients’ issues by avoiding HIPAA Compliances to protect the privacy, security, and integrity of protected health information
- Converted the cases to incidents, requests, and Tasks followed by Providing support over calls, and emails or adding comments on the cases
- Delivered the best customer service by engaging with clients within SLAs to provide the resolution
Support Analyst
BMC Software, Inc (Vendor- Nityo Infotech)
01.2020 - 01.2021
- Handling issues related to the Active directory
- Worked with different times like MDM and VMware during project transition also stabilized the service desk process
- Actively Supports BMC Track-It! Production Support
- Also handled Network drive management related to providing access and helping users related to network drives
- Handled issue related to SQL Database, BMC Track-It! Product Troubleshooting
- Daily Health check of all activity related to network and applications
- Handled MIM (Major incident management) during a major issue or in Outage Scenario
- Handling all front and back-end applications or operational BAU
- Handling high-priority issues within SLA and helping customers resolve or fix issues they face
- Database management and recovery techniques through database queries
Education
Master of Science - Computer Application
Savitribai Phule Pune University
Pune, India 04.2001 -
Bachelor of Science -
S.N.D.T. Women's University
Mumbai, India 04.2001 -
Higher Secondary Certificate - Science
S.B.E.S College of Science
Aurangabad, India 04.2001 -
School Secondary Certificate -
Ryan International School (ICSE)
Aurangabad, India 04.2001 -
Skills
Ui Path
Certification
Ui Path Global certification (RPA Tool)
Accomplishments
- National Taekwondo Gold Medalist
- Participation and top Three Rank holder in many Sports like Athletics, Badminton, Volleyball, Long Jump, Table tennis, Basketball At School and District level.
- University level winner of paper presentation and quiz competition.
Personal Skills and Interests
- Proficient in Operating systems Windows, Android, macOS, iOS.
- Strong verbal and written communication, Customer Service skills and can multitask in a fast-paced work environment.
- Love to get to the root of a problem! Troubleshooting, the problem is second nature to me.
- Want to work with others who will make me and the team better.
- 1 year of help desk experience in an enterprise environment, including working independently with limited daily guidance.
- Deliver excellent Customer Support and want to be part of a great team.
Timeline
Software Test Engineer
PearlStone Technology
08.2023 - 08.2024
Associate Technical Support Consultant | Jardogs Support
Veradigm (former Allscripts Healthcare, LLC)
07.2021 - 05.2023
Support Analyst
BMC Software, Inc (Vendor- Nityo Infotech)
01.2020 - 01.2021
Master of Science - Computer Application
Savitribai Phule Pune University
04.2001 -
Bachelor of Science -
S.N.D.T. Women's University
04.2001 -
Higher Secondary Certificate - Science
S.B.E.S College of Science
04.2001 -
School Secondary Certificate -
Ryan International School (ICSE)
04.2001 -
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