Sonali Juneja
Pune
Summary
Accomplished Payment Operations Specialist with a proven track record at Barclays Global Service Centre, enhancing transaction accuracy and reducing payment processing times. Expert in electronic payments and operational risk management, I excel in developing training materials and implementing fraud detection measures. My strong client relations skills and investigative research abilities contribute to significant operational improvements and customer satisfaction. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
7
7
years of professional experience
Work History
Payment Operations Specialist
Barclays Global Service Centre
07.2022 - Current
- Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities.
- Developed training materials for new hires in the Payment Operations department, contributing to their success in the role.
- Acted as a subject matter expert for Payment Operations, providing guidance and support to colleagues and cross-functional partners on best practices and procedures.
- Implemented fraud detection measures, minimizing financial losses due to fraudulent transactions.
- Knowledge of swift payment gateway (MT 103, MT 202 and MT 202 cov)
- Applications worked on GPP US, QMS , Full serve, Siebel and MI Revenue.
- Reduced processing time for payments by identifying bottlenecks and implementing solutions.
- Contributed to system improvements by submitting feedback on payment-related software enhancements or fixes needed.
Trade Finance Officer
DBS Bank
01.2019 - 03.2022
- Conducted regular reviews of existing policies and procedures to identify areas for improvement or enhancement in line with industry standards.
- Mentored junior team members in trade finance best practices, contributing to overall team success and productivity.
- Enhanced customer satisfaction through the timely management of trade finance transactions and addressing client concerns proactively.
- Managed a diverse array of financing instruments such as letters of credit, guarantees, and open account transactions to cater to different client needs effectively.
- Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
- Knowledge of LC swift ( Export LC advising MT700)
- LC Amendment (MT 707) Export Physical LC advising(MT700) Bank Guarantee (MT 760 and MT 767)
- Experienced and knowledge about cash management products.
- Knowledge about URC,UCP 600,ICC
- Software Proficiency- IMEX, TIW, FINANCLE,EWSS,EDPMS
Order Management Specialist
VMware
03.2018 - 07.2018
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Education
BBA - International Business Management
Ness Wadia College of Commerce
Pune, India07.2014
Skills
- Operational risk management
- Communication abilities
- Electronic Payments
- Cash Management
- Transaction monitoring
- Payment Systems Knowledge
- Payment Processing
- Financial records and reporting
- Strong client relations skills
- Investigative research
Timeline
Payment Operations Specialist
Barclays Global Service Centre
07.2022 - Current
Trade Finance Officer
DBS Bank
01.2019 - 03.2022
Order Management Specialist
VMware
03.2018 - 07.2018
BBA - International Business Management
Ness Wadia College of Commerce
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