Experienced Deputy Manager with a strong background in handling cargo claims (Reefer, Dry, and SOC), container damage recovery, and legal case management. Skilled in coordinating with internal and external stakeholders, guiding them through claims processes, and managing third-party recovery when liability is involved. Expertise in drafting legal notices, contracts, and agreements, vetting legal documents, conducting legal research, and providing interpretations. Demonstrated ability to quickly adapt to organizational processes, workflows, and policies, ensuring smooth operations and high levels of customer satisfaction. Prudent, disciplined, and self-motivated with a proven ability to perform both independently and in teams. Adept at managing complex claims and legal matters while maintaining excellent interpersonal skills.