Sonali Vengurlekar
A 601, Platinum Palazzo, Plot 15, Sector 22, Kamothe, Navi Mumbai
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Check Cabin Attendant
Indigo Airlines
06.2023 - Current
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Checked overall personal appearance for cabin crew to ensure the grooming standards are being followed.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Performed safety checks, inflight surveillance for all cabin crew.
Lead Cabin Attendant
Indigo Airlines
02.2010 - 06.2023
- To attend safety, service and comfort of passengers on board each flight.
- Keep track of aircraft inventory, including food and beverages and restock items as necessary.
- Ensure the satisfaction of passengers by answering questions and offering them assistance.
- Assist and command the cabin in the event of an aircraft emergency, medical emergency or aircraft evacuation.
- Follow Aviation Regulations and monitor all passengers to ensure they are following these rules.
- Operate all emergency equipment including fire extinguishers, life rafts, oxygen equipment and automatic external defibrillator.
- Document all cabin maintenance issues with Pilot in Command.
- Conduct preflight check of all cabin safety equipment prior to each flight
- Serve food and beverages and take care of overall safety and comfort of passengers on board
Senior Associate (Customer Service)
Wipro BPO
05.2006 - 12.2008
- To handle incoming requests from passengers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day.
- Resolves issues to the satisfaction of the passengers.
- Follows through to ensure all questions and issues are resolved.
- Complete regular management reporting according to agreed KPI's.
- Carrying out any other activities allocated to the role.
Education
Bachelor of Commerce - Second Year
R.A. Podar College
Higher Secondary School - undefined
R.A. Podar College
Skills
Good listener
Team Management
Problem Solving
Leadership
Additional Information
Awarded Certificate for Maharashtra State Intermediate and Elementary Examination., Awarded for Maharashtra State Certificate in Information Technology.
Personal Information
- Height: 160 Cms.
- Weight: 61 Kgs.
- Passport Number: M5973356
- Passport Expiry Date: 01/28/25
- Date of Birth: 01/27/83
- Nationality: Indian
- Marital Status: Married
- Vision: Clear
Timeline
Check Cabin Attendant
Indigo Airlines
06.2023 - Current
Lead Cabin Attendant
Indigo Airlines
02.2010 - 06.2023
Senior Associate (Customer Service)
Wipro BPO
05.2006 - 12.2008
Higher Secondary School - undefined
R.A. Podar College
Bachelor of Commerce - Second Year
R.A. Podar College
Similar Profiles
Gagandeep SINGH NANDAGagandeep SINGH NANDA
SENIOR EXECUTIVE AOCS at INDIGO AIRLINESSENIOR EXECUTIVE AOCS at INDIGO AIRLINES
AHTESHAM PARVEENAHTESHAM PARVEEN
Flight Attendant at Indigo AirlinesFlight Attendant at Indigo Airlines
Amarpal Singh RandhawaAmarpal Singh Randhawa
Senior Commander at IndiGo AirlinesSenior Commander at IndiGo Airlines
Sonali VermaSonali Verma
Program Manager at Indigo AirlinesProgram Manager at Indigo Airlines
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio